General Manager - Oxford Suites Spokane Downtown
About The Position
The General Manager leads the day-to-day operations of the hotel, ensuring that financial and service standards are exceeded. The role is responsible for guest satisfaction, employee relations, enforcement of company policies and procedures, and compliance with sanitation and cleanliness standards. The General Manager provides caring, genuine guest service and upholds the Oxford Collection's standards and culture. The position oversees hotel operations, financial performance, budgeting, forecasting, cost controls, revenue management, property presentation, and coordination among departments. It also leads recruiting, training, coaching, employee development, payroll and scheduling, and the hotel safety program. The General Manager manages guest relations and service recovery, monitors guest feedback, and implements improvements. The role may provide operational or staffing support during emergencies and other critical circumstances. The role requires a high school diploma or equivalent, at least three years of progressive experience in a hotel or related hospitality field, a valid driver's license, strong computer skills, and strong organization and time-management skills. A two- or four-year college degree and prior General Manager experience are preferred. Long hours, including nights, evenings, and weekends, and occasional overnight travel are required.
Requirements
- High school diploma or equivalent.
- At least three years of progressive experience in a hotel or related hospitality field.
- Must be a United States citizen or possess a valid work permit.
- Valid driver's license and ability to meet company driving standards.
- Strong computer skills.
- Excellent organization and time-management skills.
- Must be able to work long hours, including nights, evenings, and weekends, and travel overnight occasionally.
- Must be able to perform frequent simple grasping, fine manipulation, and repetitive hand and arm movements; occasional squeezing and overhead reaching.
- Must be able to work indoors or outside and stand throughout the day.
- Must be able to frequently lift up to 20 pounds and occasionally lift up to 50 pounds with assistance.
- Must be able to occasionally bend, squat, crawl, kneel, push, pull, walk on uneven surfaces, and climb stairs indoors or outdoors in varied weather conditions.
Nice To Haves
- Two- or four-year college degree.
- Prior General Manager experience.
Responsibilities
- Oversee daily hotel operations and ensure the property meets sanitation, cleanliness, and presentation standards.
- Manage operating costs, expenses, labor costs, budgeting, forecasting, monthly and quarterly budget and P&L reviews, and financial performance.
- Analyze financial reports, implement cost controls, and maximize profitability through revenue management and efficient operations.
- Collaborate with sales and marketing to drive occupancy and revenue and identify market trends and growth opportunities.
- Review invoices, collections, and reconciliations; audit and correct reservation-system discrepancies.
- Coordinate departments to deliver a seamless guest experience and establish and review hotel goals.
- Inspect the property, report areas needing attention, and suggest improvements and capital expenditures.
- Conduct weekly management meetings and participate in monthly department meetings; maintain communication with the home office.
- Recruit, hire, train, coach, and develop employees in coordination with department managers; conduct performance evaluations.
- Foster teamwork, service excellence, and accountability, and communicate and investigate employee-relations issues.
- Oversee the Safety Program and assist with the Return to Work program.
- Review schedules and complete payroll in compliance with state and federal labor laws.
- Provide shift coverage or operational support during critical staffing gaps, absences, emergencies, or other extenuating circumstances.
- Anticipate guest needs and enhance guest experiences through anticipatory service, recognition, and guest loyalty acknowledgement.
- Maintain guest satisfaction, resolve complaints and concerns professionally, monitor guest feedback, and implement improvements.
- Review daily activity logs, communicate effectively with hotel staff, and ensure smooth service delivery.
- Maintain regular availability for scheduled shifts and adhere to attendance policies.
- May participate in the hotel drivers program and perform other duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
