Assistant General Manager (Assistant Community Manager) - DTLA

Sentral • Los Angeles, CA

20d • $85,000 - $90,000 • Onsite

About The Position

The Assistant General Manager supports the General Manager with administrative, organizational, and operational duties at a residential community. Responsibilities include liaising with residents, collecting rent, basic bookkeeping, organizing property viewings, overseeing facility maintenance, evaluating applicants, and negotiating contracts. The role assumes the General Manager’s duties and authority when the supervisor is absent and helps maintain the community’s service standards, financial processes, resident retention, and property condition. This is an in-person position in downtown Los Angeles, California.

Requirements

• High school diploma or equivalent required.
• At least one year of experience in a customer service-related industry and one year of apartment leasing experience, or a combination of accounting skills or education with customer service experience, is preferred.
• Strong attention to detail and sales ability.
• Knowledge of OSHA laws and regulations, with willingness to obtain required knowledge within six months.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills.
• Strong time-management skills.
• Strong decision-making and problem-solving skills.
• Computer literacy, including email, MS Office, and related communication tools.
• Positive attitude and ability to remain pleasant under all circumstances.
• Willingness to participate in training to comply with new or existing laws.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Some college preferred.
• A combination of accounting skills or education with customer service experience may qualify in place of the stated customer service and apartment leasing experience.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer service expectations.
• Assume the General Manager’s duties and authority when the immediate supervisor is absent, in accordance with company and community guidelines.
• Build rapport with residents and guests and respond to their questions and concerns in a timely manner.
• Manage the resident lease renewal process and retention results.
• Monitor and respond to online reviews according to company procedures and policies.
• Ensure compliance with company, local, state, and federal regulations and safety rules; ensure unsafe conditions are corrected promptly.
• Maintain accurate monthly commission sheets for leases, renewals, and delinquencies.
• Complete the accounting month-end process and assist with monthly financial statement reporting.
• Provide general clerical assistance to the community office.
• Manage the property’s maintenance and custodial teams; schedule and oversee maintenance calls to apartment units.
• Maintain an ongoing understanding of the property’s condition, including capital needs, repairs, and vacancy status.
• Oversee planning and execution of resident and guest events.
• Oversee the leasing floor and provide backup support.
• Assist in monitoring advertising source effectiveness, conducting market surveys, and shopping competitive communities.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with a 4% company match, eligible after three months of employment.
• Eleven paid holidays.
• Eight types of paid time off, including personal days with no waiting period, one floating holiday per year, and Enrichment Hours for volunteering or career development.
• Travel discounts at Sentral communities for team members, friends, and family.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED