Assistant General Manager

Trulieve•Coatesville, PA

13d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, tracking and managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role ensures regulatory compliance while delivering an exceptional customer experience. It also supports service standards, sales results, team development, labor budgeting, and resolution of patient issues.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years old.
Must function independently and demonstrate flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Must be able to meet the physical requirements of the position, including moving throughout the facility, communicating and exchanging information, operating computing devices, handling and moving objects up to 50 pounds, using stools, ladders, or steps, and crouching, stooping, kneeling, or crawling.
Must have visual and auditory acuity, with or without aids, to perform the position's functions.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review, communicate, and ensure compliance with company SOPs, and work with the General Manager and other leaders to communicate changes to employees.
Provide coaching, training, and development focused on company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.