Assistant General Manager

Advance Auto Parts•Mayagüez, PR

22d

About The Position

The Assistant General Manager supports store performance by reviewing and analyzing profit and loss statements, delivering the GAS3 selling experience to DIY and DIFM customers, and achieving personal and store sales goals and service objectives. The role manages DIY services such as battery installation and testing and wiper installation, maintains customer-service standards, and promptly addresses product and operational complaints. Manager-on-duty duties include coaching, managing the sales floor and phones, assigning and following up on tasks, ensuring safety, and handling opening and closing duties. The position also manages the weekly scheduling process. The role requires automotive parts and systems knowledge, the ability to locate and stock parts, and the ability to execute and train staff on store processes, diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems. The Assistant General Manager works with customers, peers, and upper management, reviews business reports, supports profitability, and holds team members accountable while providing constructive feedback. The position generally involves working inside, with occasional outdoor work in varying weather conditions, including battery and wiper installations. Employees may encounter moving mechanical parts, heights, chemicals, electrical-shock risks, explosives, and vibration. The role is predominantly performed walking or standing and includes the physical activities and lifting described in the posting. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
Working knowledge of automotive systems is preferred.
Friendly communication and the ability to communicate effectively in English, verbally and in writing.
Ability to locate and stock parts; safety knowledge and skills; and parts and automotive systems knowledge.
ASE P2 certification or equivalent ASE readiness is identified as a success factor.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to perform the described physical duties, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
Spanish language skills.
ASE certification; preferred but not required.
Working knowledge of automotive systems.

Responsibilities

Review and analyze profit and loss statements.
Provide the GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards and promptly handle product and operational complaints.
Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Manage the weekly scheduling process.
Execute and train team members on advanced solution, project, and product quality recommendations.
Source parts through multiple channels, including special order, FDO, and second sources.
Execute and train team members on store operational processes, diagnostic equipment for DIY services, inventory systems, store equipment, POS systems, and parts lookup systems.
Hold others accountable, inspect work quality, and provide inspiring feedback.
Build and maintain effective relationships with customers, peers, and upper management.