Assistant General Manager

Goldfish Swim School - Gilbride Management Group (GMG)•Strongsville, OH

21d•$50,000 - $60,000

About The Position

The Assistant General Manager oversees the quality and success of Goldfish Swim School and its daily operations, including safety, staffing, pool operations, swim lesson quality, customer service, and employee engagement. The role supports the General Manager and department managers in completing daily responsibilities and helps ensure the school operates according to Goldfish Swim School standard operating procedures. The position oversees aquatics training and development, employee performance and engagement, customer service, sales and marketing training, retail and vending operations, private parties, communications, and administrative technology platforms. It also maintains pool operations and water safety standards, including pool chemistry, pump room operations, the Emergency Action Plan, and facility safety procedures. The Assistant General Manager is expected to maintain current certifications and stay professionally up to date in aquatics and management.

Requirements

High school diploma or GED.
Experience as a certified lifeguard, youth sports instructor or coach, camp counselor, and/or childcare provider.
Current Certified Pool Operator certification.
Current Lifeguard Instructor certification.
Ability to maintain required certifications as current.

Nice To Haves

Bachelor’s degree in business administration, communications, or equivalent.
Two or more years of experience as a swimming instructor.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Help the General Manager and department managers fulfill daily tasks.
Manage staff productivity, performance, employee satisfaction, and workplace culture.
Oversee training and development in the aquatics department to ensure swim instruction meets Goldfish Swim School standards.
Coordinate with wet-side staff on class scheduling, student progress, and customer experience.
Maintain and troubleshoot pool chemistry and pump room operations, and help ensure a safe and sanitary swim environment.
Evaluate teachers and assess trainees before they teach independently.
Direct and oversee implementation of the Emergency Action Plan and facility safety procedures, and train current staff on the plan.
Address team questions and issues related to class scheduling, student progress, customer service, employee performance, and training.
Provide sales and marketing training to qualified sales staff and work with the Marketing Manager to support customer service and sales performance.
Guide retail and vending operations to achieve an appropriate product mix and pricing, and assist the General Manager with purchasing.
Train and oversee private-party staff to ensure operating procedures are followed.
Work with the General Manager and Marketing Manager on social media, water-safety presentations, events, and local business partnerships.
Oversee monitoring of email, voicemail, and social media to ensure timely and appropriate responses.
Develop competence in technology platforms used for bookings, class scheduling, reporting, and administrative functions.
Build knowledge of pool operations to train front-desk staff to sell the program and respond to customer concerns.
Maintain current certifications and stay professionally up to date in aquatics and management.