Assistant General Manager - Redmond

Salt & Straw•Redmond, WA

About The Position

The Assistant General Manager supports the overall success of a Salt & Straw shop by leading people, executing operations, and delivering guest experiences in a fast-paced retail and food service environment. Working closely with the General Manager, this role supports daily operations, develops strong teams, promotes operational excellence, and helps foster an engaging, inclusive shop culture. The Assistant General Manager also helps make the shop a neighborhood destination through memorable hospitality and participation in community events. The role is full-time, pays $28.70–$30.61 per hour at hiring, and offers quarterly bonus potential. The broader pay range is $28.70–$35.08 per hour. The position involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Requirements

High school diploma or GED.
At least 2 years of food service, fast-casual dining, or hospitality experience.
At least 18 months of progressive leadership experience.
Experience leading teams of 10 or more Team Members in a high-volume environment.
Ability to coach, develop, and support people with clarity and care.
Age 18 or older.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Interest in growing into greater leadership responsibility.

Responsibilities

Partner with the General Manager to achieve operational, cultural, and financial goals.
Lead shifts to ensure smooth operations and exceptional guest experiences.
Plan and execute daily shift schedules, task assignments, and team safety.
Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers.
Support recruiting, hiring, onboarding, training, and retention of a high-performing team.
Manage cash transactions and inventory, and ensure product quality and food safety.
Assist with payroll, supplies, shop communications, and daily documentation.
Monitor labor and sales performance and support monthly P&L insights.
Partner on maintenance needs and vendor communications.
Deliver memorable hospitality, share flavor stories, and resolve guest concerns.
Step into team roles as needed and participate in community events.

Benefits

Performance bonus plan tied to individual impact and shop success.
Optional earned-wage access.
401(k) match: 50% company match up to 1% of salary after three months.
Medical, dental, and vision insurance options starting the first month.
Two weeks of paid time off initially, with accrual increasing over time.
12 paid holidays per year.
Paid sick time.
Two consecutive days off.
On-demand mental health support, available 24/7/365 for the employee and their family.
Educational support of up to $1,800 per year.
30% team discount.
Early access to flavors before public release.
Pet insurance.
Flexible Spending Accounts.
Accident and Critical Illness Insurance.