Assistant General Manager - Redmond

Salt & Straw•Redmond, WA

2d•$29 - $31•Onsite

About The Position

The Assistant General Manager supports the overall success of a Salt & Straw shop by leading people, operational execution, and guest experience in a fast-paced retail and food service environment. Working closely with the General Manager, this role supports daily operations, develops strong teams, delivers exceptional experiences for employees and guests, and contributes to operational excellence and an engaging, inclusive shop culture. The role may require stepping into team positions as needed and participating in community events. The position is full-time in Redmond, Washington. The hiring wage is $28.70–$30.61 per hour, with a broader stated range of $28.70–$35.08 and potential quarterly bonuses. The role involves an environment where common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present.

Requirements

High school diploma or GED.
At least 2 years of food service, fast-casual dining, or hospitality experience.
At least 18 months of progressive leadership experience.
Experience leading teams of 10 or more Team Members in a high-volume environment.
Ability to coach, develop, and support people with clarity and care.
Interest in growing into greater leadership responsibility.
Must be at least 18 years old.
Availability to work evenings, weekends, and holidays.

Responsibilities

Partner with the General Manager to achieve operational, cultural, and financial goals.
Lead shifts to ensure smooth operations and exceptional guest experiences.
Plan and execute daily shift schedules, task assignments, and team safety.
Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers.
Support recruiting, hiring, onboarding, training, and retention of a high-performing team.
Manage cash transactions and inventory, and ensure product quality and food safety.
Assist with payroll, supplies, shop communications, and daily documentation.
Monitor labor and sales performance and support monthly P&L insights.
Partner on maintenance needs and vendor communications.
Deliver memorable hospitality, share flavor stories, and resolve guest concerns.
Step into team roles as needed and participate in community events.

Benefits

Performance bonus plan tied to individual impact and shop success; quarterly bonus potential.
Optional earned wages access.
401(k) match: 50% company match up to 1% of salary after three months.
Medical, dental, and vision insurance options starting the first month.
Paid time off starting at two weeks, with additional accrual over time.
12 paid holidays per year.
Paid sick time.
Two consecutive days off.
24/7/365 on-demand mental health support for employees and their families.
Educational support of up to $1,800 per year.
30% team discount.
First dibs on flavors before public release.
Pet insurance.
Flexible Spending Accounts.
Accident and Critical Illness Insurance.