Assistant General Manager

Tandem Hospitality Group•Pensacola, FL

14d

About The Position

The Assistant General Manager (AGM) is directly responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments. The role oversees the overall guest experience and the hotel’s financial accuracy, including supervision, training, coaching, motivation, and policy implementation. The AGM maintains awareness of all hotel departments, focuses on providing an exceptional experience to every guest while maximizing departmental profitability, and ensures hotel operations are conducted professionally. The AGM also participates in community events and represents the hotel positively. In partnership with the General Manager, the AGM helps achieve desired outcomes by planning, implementing, and controlling effective strategies and by creating, developing, and maintaining a competent, motivated, and empowered hotel staff.

Requirements

Appropriate college degree.
Three years of related experience in hotel operations.
Strong verbal and written communication skills.
Significant attention to detail.
Strong understanding of hotel profitability and the budget process.
Computer skills.

Nice To Haves

Experience with hotel information systems is preferred.

Responsibilities

Work collaboratively with managers and supervisors to continually enhance and advance the hotel's goals and operations.
Establish consistent operating procedures and ensure they are followed.
Motivate staff and establish a productive, positive, and safe work environment.
Schedule hotel staff appropriately to ensure guest needs are met.
Participate in hotel revenue management and sales strategies, including the daily business review.
Ensure operations staff, supervisors, and management are properly trained to standards.
Conduct daily stand-up meetings to keep employees informed.
Ensure rooms and public areas meet cleanliness and condition standards and that inspections are carried out consistently.
Ensure accurate inventory of housekeeping and front office amenities and supplies, standard guest room items, and linen.
Work with the engineering team to ensure guest rooms are in good working order and included in an effective preventative maintenance program.
Keep abreast of competitors, local events, and hospitality trends.
Maintain a flexible schedule to work any shift and assist with staff coverage when employees call off.
Assist in developing the annual marketing plan and budget, including strategies to increase occupancy and revenue.
Ensure employees comply consistently with Fire Department safety codes and OSHA guidelines.
Review guest service scores with staff, identify areas for improvement, and create team incentives.
Handle guest feedback and requests, resolve guest issues, and respond to guest reviews.
Demonstrate commitment to guest service and take initiative to speak with guests.
Maintain a positive attitude and remain calm and patient in all situations.
Participate in community events and represent the hotel positively.
Help the General Manager plan, implement, and control strategies and maintain a competent, motivated, and empowered hotel staff.