Assistant General Manager

Crunch Fitness • Marrero, LA

8d

About The Position

The Assistant General Manager (AGM) supports the overall success of the club by fostering an inclusive, welcoming, high-performing environment for members and team members. As an extension of the General Manager, the AGM helps oversee daily operations, drive membership growth, develop the team, and provide exceptional member experiences consistent with organizational standards and values. When the General Manager is absent, the AGM assumes responsibility for club operations and serves as the primary on-site leader.

The role requires a results-oriented professional who can motivate teams, execute operational initiatives, and uphold the brand through leadership, accountability, and service excellence. The AGM supports sales and revenue growth, member experience, facility standards, compliance, and administrative operations. The position involves flexible scheduling, including evenings, weekends, and holidays as business needs require, and physical activity throughout an active fitness facility.

CRUNCH Fitness describes its gyms as combining exercise with entertainment and a “No Judgments” philosophy. Facilities include cardio and strength-training equipment, a weight room, locker rooms with showers, tanning booths, a HydroMassage bed, and scheduled signature fitness classes.

Requirements

• High school diploma or equivalent (GED).
• Minimum age of 18 years.
• Eligibility to work in the United States and ability to provide required employment verification documentation.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate teams and drive results.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to respond quickly to operational and member needs within an active fitness environment.

Nice To Haves

• Previous leadership, supervisory, or management experience in fitness, hospitality, retail, or a customer service-focused environment.

Responsibilities

• Support the General Manager in creating and maintaining a culture of diversity, inclusion, acceptance, and member satisfaction.
• Lead by example in delivering exceptional customer service and operational excellence.
• Supervise, coach, motivate, and develop team members to achieve individual and club performance goals.
• Foster a positive, collaborative work environment that supports team members’ professional growth.
• Assist with recruiting, interviewing, hiring, onboarding, and training team members.
• Make effective decisions and exercise sound judgment in a fast-paced environment.
• Oversee club operations and assume leadership responsibilities when the General Manager is absent.
• Lead and inspire the membership team to achieve sales goals and key performance indicators.
• Monitor sales performance and coach team members to improve conversion rates and effectiveness.
• Ensure lead management, follow-up, and tracking processes are carried out consistently.
• Support local marketing, community outreach, and business partnership programs to drive membership growth.
• Promote club services, programs, and amenities to increase member engagement and revenue opportunities.
• Ensure the club provides a welcoming, professional, and exceptional member experience.
• Resolve member concerns and complaints promptly and professionally in accordance with company policies.
• Maintain facility cleanliness, safety, maintenance, and appearance standards.
• Ensure equipment issues are reported and addressed promptly.
• Assist with payroll processing, scheduling, and administrative functions as needed.
• Support compliance with company policies, procedures, and operational standards.
• Maintain accurate documentation and follow established protocols for employee- or member-related issues.
• Maintain comprehensive knowledge of company policies, procedures, and standard operating practices.
• Assist in communicating and implementing company initiatives and operational directives.
• Monitor daily club performance and identify opportunities for operational improvement.
• Support reporting, documentation, and other administrative tasks needed for efficient club operations.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED