Assistant General Manager

Laundry Capital Co. LLC•New York, NY

21d•Onsite

About The Position

The Assistant General Manager partners with the General Manager to provide exceptional customer experiences and maintain operational excellence at a laundromat. The role oversees wash, dry, and fold services, helps keep the store clean and safe, promotes laundry products, and fosters a welcoming environment. The Assistant General Manager supports daily operations, staff, inventory, and maintenance while helping ensure the facility is organized and fully operational.

Requirements

At least 2 years of leadership experience in retail, service, sales, or operational management.
Strong communication skills to motivate teams and serve customers.
A strong sales mindset and retail experience.
Ability to stand for long periods and lift up to 35 pounds.
Ability to work evenings and weekends as needed.
Hands-on approach to operations and maintenance needs.

Nice To Haves

Experience managing budgets, driving revenue, and controlling costs.
Bilingual ability.

Responsibilities

Deliver outstanding customer service and help provide a seamless, hassle-free experience.
Maintain a clean, safe, and efficiently operating store.
Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
Manage inventory and anticipate supply needs, including detergent and cleaning supplies.
Assist with day-to-day laundromat management and help ensure the facility is clean, organized, and fully operational.
Partner with the General Manager to support operational excellence and customer experiences.
Promote laundry products and help foster a welcoming environment.
Address operational and maintenance needs.