Assistant General Manager

Trulieve•Dunwoody, GA

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, tracking and managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is responsible for regulatory compliance and delivering an exceptional customer experience. The position is hourly and offers opportunities for monthly bonuses, a 401(k) plan, and a comprehensive benefits package, including paid time off. Salary is commensurate with experience.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, and to uphold strict confidentiality and discretion.
Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Valid driver's license and passing an MVR background check for delivery locations only.
Must pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Ability to function independently with flexibility and personal integrity, and to work effectively with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude.
Ability to work 40–45 hours weekly, with flexible hours based on store needs, and be available evenings, weekends, and holidays.
Ability to move throughout the facility, including tight spaces; communicate and exchange sensitive information; observe and inspect details; and operate computing devices.
Ability to manipulate objects of varying sizes and weights; push, pull, lift, carry, and position objects up to 50 pounds; use stools, ladders, or steps; and crouch, stoop, kneel, or crawl.
Visual and auditory acuity, with or without aids, to perform job functions.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review, communicate, and ensure compliance with company SOPs; work with the General Manager and other leaders to communicate changes to employees.
Provide coaching, training, and development focused on company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.