Assistant General Manager

Wawa•Woodbridge, VA

14d

About The Position

The Assistant General Manager (AGM) is a hands-on leader responsible for supporting daily store operations, developing the team, and driving business results. The role oversees business performance and profitability and supports hiring, training, and the development of Customer Service Associates. The AGM helps ensure customers have a satisfying experience and that store operations meet Wawa’s safety, quality, and operational standards. The position is hourly, with a stated range of $24.50–$33.00, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa is an equal opportunity employer and provides reasonable accommodation for applicants upon request.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback, resolve problems, and maintain a smooth and friendly customer experience.
Deliver quality, engaging training to Customer Service Associates so they can meet Wawa’s safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to maintain efficient operations.
Monitor store performance, review reports, manage shrink, and identify opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive optimal results.
Oversee business performance and profitability and support the growth of Customer Service Associates.