Assistant General Manager

Signature Aviation•Chicago, IL

18d•$88,000 - $110,000

About The Position

The Assistant General Manager is a member of the base leadership team responsible for helping guide cross-functional staff in delivering safe, seamless, hospitality-driven service to guests, residents, and flight crews in a private aviation setting. The role oversees daily terminal functions and leads the private aviation terminal in the General Manager’s absence, applying operational knowledge and a hands-on, approachable leadership style to support an efficient, elevated guest experience. The position oversees terminal business functions, staff performance and development, operational safety and compliance, guest service, business relationships, facilities, equipment, security, and records. It also performs ramp operations as needed and supports emergency response and regulatory audits. The schedule may include nights, holidays, and weekends. Work takes place indoors and outdoors, near active aircraft and ground service equipment, and in varying weather conditions. The stated pay range is $88,000 to $110,000; pay may vary based on factors including skill sets, education, shift, responsibilities, seniority, location, merit, output, productivity, training, experience, and travel.

Requirements

A bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
One to two years of experience managing a team.
At least 18 years of age.
Ability to pass company criminal and motor-vehicle background checks and drug tests, meet airport background-check requirements to obtain and maintain an airport security badge, and be insurable under applicable company policies.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Legally authorized to work in the jurisdiction of employment.
Valid state driver’s license; a commercial driver’s license may be required at certain terminals based on local regulations and business needs.
Ability to assign tasks, provide performance feedback, administer corrective action, and motivate others.
Excellent guest-service skills and an energetic, outgoing, guest-focused approach; ability to anticipate guest needs, prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing; ability to write routine reports and correspondence.
Basic knowledge of operating budgets and profit and loss, and understanding of how margin, revenue, and cost affect the business; ability to make responsible process changes to improve financial performance.
Ability to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew, team members, and emergency personnel; speak effectively before groups; present information and respond to inquiries.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, freight-handling equipment, and cars.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram-based, and schedule-based instructions.
Strong interpersonal skills and ability to work effectively with others and collaborate consistently.
Ability to handle multiple tasks while maintaining attention to detail and concentration in a busy setting.
Ability to use a computer, complete computer-based training, use Microsoft Office (Word, Excel, PowerPoint, and Outlook), and learn company software.
Strong time-management, project-management, and organizational skills, and ability to complete Signature’s training programs successfully and on time.
Ability to work a schedule that may include nights, holidays, and weekends, and to work indoors and outdoors near active aircraft and ground service equipment in varying weather conditions.

Nice To Haves

Training and approval to perform certifications such as towing and deicing, as required by base-specific operations; ability to become approved is required, and candidates with relevant external experience will also be considered.
Experience with conflict resolution in a hospitality environment.

Responsibilities

Oversee all business functions of the private aviation terminal, including service delivery, equipment and maintenance, facility condition, and staffing.
Collaborate with the General Manager to maintain existing business and develop new business.
Ensure compliance with company rules, regulations, and policies, as well as requirements from local, state, federal, and airport authorities.
Act as the company liaison in matters related to the airport community.
Manage and direct subordinate leaders and team members, including scheduling, assigning duties, coordinating work, holding meetings, and managing special events.
Perform time and attendance administration and process new team members.
Lead safe and efficient base operations in accordance with policies and standard operating procedures, ensuring accurate communication to complete operational tasks.
Manage team-member performance, correct deficiencies, and administer corrective action as needed.
Interview, onboard, train, and manage team members, supporting their engagement and development.
Ensure required airline training is administered and completed.
Serve as a resource on guest service matters and an escalation point for guest inquiries.
Provide onsite business-development support and manage relationships with residents.
Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and information commonly requested by guests.
Coordinate professionally and courteously with team members, guests, visitors, company departments, and external parties to ensure services and information are handled promptly and accurately.
Perform ramp operations as needed to meet service needs for guests, clients, vendors, and aircraft crew.
Ensure team members prepare proactively for arriving and departing aircraft, complete open tasks, address safety concerns, and conduct and document safety observations.
Assist with or manage regulatory compliance, audits, and reporting for airport or government parties when requested.
Manage inventory of base supplies, uniforms, and equipment in accordance with procurement and expense procedures.
Maintain premises security, including street-side areas, parking lots, terminals, hangars, and the Airport Operations Area (AOA).
Oversee ground support equipment (GSE) and facility maintenance operations.
Maintain safe, clean, and secure ramps and operations.
Conduct accident investigations to determine root causes and complete related reporting.
Administer Health, Safety, Security, and Environmental (HSSE) software.
Oversee fuel quality-control activities.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when continuing would likely cause harm to people, the environment, company or guest assets, or the company’s reputation.
Follow emergency-response procedures during critical events.
Understand, comply with, and enforce company and airport physical, cyber, and data security protocols.
Maintain accurate records of team-member work time and activities and services performed; may oversee payroll and compliance.