Assistant General Manager

Fairfield Inn & Suites Weaverville•Hartsville, SC

17d•$0 - $42,000

About The Position

The Assistant General Manager supports hotel operations and oversees the hotel in the General Manager’s absence. The role manages and coaches hotel staff, particularly front desk agents, maintains brand and management-company standards, coordinates daily operations and staffing, and helps ensure guest service and safety policies are followed. The position also handles front-office administration, scheduling, payroll monitoring, guest concerns, and coordination with other hotel departments.

Requirements

At least 1 year of customer service experience.
Branded hotel experience.
High school diploma or equivalent.
Valid driver's license.
Meet the legal age requirements for the position.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use a moderately complex computer system and handle multiple tasks.
Ability to present information and respond to questions from managers, clients, customers, and the public.
Knowledge of policies and procedures for the safety and security of guests and hotel property.
Ability to handle employees and customers with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Excellent organizational, time-management, communication, and interpersonal skills.
Ability to communicate effectively in English, orally and in writing, and prepare reports, correspondence, memos, and employee evaluations.
Ability to perform basic mathematical calculations, including percentages and discounts.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Working knowledge of Microsoft Word and Excel.
Able to walk and climb or descend stairs approximately 20% of the time; frequently kneel, reach, crawl, and twist; and regularly lift and carry up to 20 pounds without assistance.
Maintain a high standard of personal hygiene and appearance.

Nice To Haves

IHG and/or OPERA experience is highly recommended.
Previous hotel front-office supervisory and/or management experience is highly recommended.

Responsibilities

Hire, train, supervise, evaluate, coach, and counsel hotel associates, particularly front desk agents.
Maintain standards established by the hotel brand and management company.
Operate the hotel in the General Manager’s absence.
Assist with scheduling, billing, and accounts receivable responsibilities.
Plan, organize, assign, and coordinate daily staff activities and special projects to meet guest-service standards.
Monitor payroll budgets and labor costs against forecasts; review, revise, and approve daily payroll reports as needed.
Research and resolve guest complaints, rate conflicts, and facilities issues.
Use the computer system for file maintenance, correspondence, and Front Office reports.
Conduct Front Office staff meetings and attend hotel staff meetings; coordinate with department heads to support smooth operations.
Establish and maintain Front Office policies and procedures, interpret company policies, and enforce safety regulations.
Assign duties and shifts, observe staff performance, and ensure adherence to hotel policies and operating procedures.
Answer inquiries about hotel services, guest registration, local shopping, dining, entertainment, and travel directions.
Receive and process advance registration payments.
Personally greet VIP guests when possible.
Communicate instructions to the hotel team under the General Manager’s guidance.
Review group resumes, event schedules, and daily reports to ensure appropriate hotel staffing.
Prepare weekly schedules and adjust staffing based on house count and business needs.
Submit work orders for repairs and follow up with the Maintenance Department.
Perform subordinate duties when necessary.