Assistant General Manager

Service Experts • Scarborough, ME

21d

About The Position

The Assistant General Manager supports the General Manager in directing and coordinating all activities of the service center. The role provides leadership to center personnel and key processes, helping coordinate service departments and improve operational efficiency. It also supports sales planning, budgeting, employee development, customer satisfaction, and compliance with company and HR processes.

The job description is not intended to be a complete list of responsibilities, duties, or required skills and may be reviewed and changed in accordance with Service Experts’ needs. Service Experts is an equal opportunity employer and provides reasonable accommodations during the application and hiring process upon request.

Requirements

• Bachelor’s degree in Business, Operations, or a related field.
• At least 5 years of experience in the HVAC industry, including sales, installation, and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.
• Minimum experience listed: 6+ years.
• Minimum education listed: Bachelor’s degree.

Responsibilities

• Implement organizational policies and goals in conjunction with the General Manager.
• Coordinate Sales, Maintenance, Installation, and other service department activities to drive operational efficiency.
• Assist with leading a successful Sales Team.
• Assist with budget analysis and setting profitability goals.
• Help ensure payroll processes are accurate and completed on time.
• Train and monitor Customer Service Specialists on booking rates, call volumes, and service levels.
• Manage dispatchers and technician scheduling to maximize call volume and capacity.
• Ensure Health, Safety, and Environmental processes are followed.
• Analyze customer satisfaction feedback and follow up appropriately.
• Support the General Manager on sales goal planning and tracking.
• Help develop ongoing performance feedback and counseling for employees.
• Adhere to HR standards and guidelines for reviews, counseling, and discipline.

Benefits

• Competitive pay, including incentive opportunities for many positions.
• Paid time off and company holiday pay.
• Medical, dental, and vision insurance programs.
• 401(k) retirement savings plan with company matching contributions.
• Life insurance, with options available for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
• Training opportunities through Experts University.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager