Assistant General Manager

CLUB4 FITNESS•Knoxville, TN

14d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading the team and delivering an excellent customer experience while driving revenue growth. The role contributes to the gym’s overall success and oversees facility operations when the General Manager is absent. Responsibilities include supporting customer service, community partnerships and membership sales, and hiring, coaching, mentoring, and developing staff within established operating budgets. The Assistant General Manager helps achieve goals for financial sustainability, customer satisfaction, sales performance, and financial returns, and is accountable for the successful management, administration, and daily operations of the gym. Monthly bonuses are available when established KPI metrics are met or exceeded.

Requirements

High school diploma or GED required.
CPR/AED certification required.
Basic computer, math, and communication skills.
Proficiency with computers and Microsoft Office Suite.
Strong customer service skills; fitness-industry experience is preferred.
Strong work ethic, decision-making skills, initiative, and ability to work with minimal direction.
Detail-oriented and results-oriented, with professionalism and organizational skills.
Strong time-management skills and ability to manage multiple priorities in a rapidly changing environment.
Ability to work independently and collaboratively with teams.
Ability to lead others and oversee club operations personnel when the General Manager is absent.
Ability to perform the essential functions of the role, with reasonable accommodations where possible.

Nice To Haves

Strong sales background.
Some supervisory or leadership experience in a high-level customer-service industry.
A two- or four-year degree, or four years of supervisory experience.

Responsibilities

Support the General Manager in leading the team and growing club revenue and sales.
Oversee club operations when the General Manager is not present, including staffing and daily operational needs.
Make sales calls to prospective members who have visited the club or expressed interest online, and be responsible for overall location sales numbers.
Maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
Support staff development and help employees grow within the company.
Work with the General Manager and Regional Manager to resolve employee and member issues respectfully and promptly, including issues raised online.
Promote CLUB4 Fitness in local communities and build community partnerships.
Help maintain the club’s financial sustainability, customer satisfaction, revenue performance, and financial returns.
Ensure daily deposits are accurate and timely.
Monitor compliance with company policies, procedures, and standards.
Monitor inventory and ensure adequate supplies are available.
Oversee employee payroll and scheduling to ensure adequate staffing.
Keep the facility clean and ready to pass inspections.
Schedule and reassign personnel to meet club needs when the General Manager is absent.
Work with the General Manager and Manager on Duty to support team communication and effective working relationships.
Maintain confidentiality of proprietary and sensitive information and adhere to company policies and procedures.
Perform other duties assigned by the General Manager, Regional Manager, or Managing Partner.
Travel to other clubs as needed.