Hotel Assistant General Manager - Hampton Inn Buffalo Downtown
About The Position
Buffalo Lodging Associates is seeking an Assistant General Manager for the 140-room Hampton Inn & Suites by Hilton Buffalo Downtown. The role assists General Managers by providing leadership, guidance, and support to hotel teams while fostering the company’s values of Excellence, Passion, Integrity, and Inclusive. The Assistant General Manager may manage hotel operations when property management is absent or provide leadership support as assigned. The position oversees facility operations in the General Manager’s absence, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources. It also manages front office operations and supervises front desk and food and beverage staff. The role includes resolving guest concerns, supporting a cooperative work environment, supervising employees, and completing administrative tasks such as reporting, inventories, and accounting processes.
Requirements
- Two years of related management experience and hotel brand knowledge.
- Extensive experience with rooms, housekeeping, and food and beverage.
- Working knowledge of hotel operations, including security and safety programs, personnel relations, quality assurance programs, and long-range planning.
- Bachelor’s degree in hotel management, business, or a related field, or an equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership.
- Valid driver’s license.
Responsibilities
- Manage hotel operations as needed when management is absent or provide leadership support as assigned.
- Oversee facility operations in the General Manager’s absence, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
- Manage front office operations and directly supervise front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Interview, hire, train, appraise, reward, and coach employees; plan, assign, and direct work; address complaints and resolve concerns.
- Complete administrative tasks such as reporting, inventories, and accounting processes.
Benefits
- Weekly pay
- Paid vacation, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Travel discounts on branded properties
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
