Arby's Assistant Manager

Arby's • Henderson, NV

18d

About The Position

The Assistant General Manager (AGM) plays a pivotal role in daily restaurant operations, supporting the General Manager by providing the leadership necessary to ensure smooth operations, optimal efficiency, and strong results. When the General Manager is absent, the AGM is responsible for ensuring that the restaurant operates in accordance with brand standards. The role calls for a proactive, professional approach to managing people and operations, along with strong organizational and problem-solving skills.

The AGM leads shifts, coaches and motivates team members and shift managers, supports training and development, and works with the General Manager on staffing and financial goals. The role also prioritizes customer service, health and safety, and compliance with applicable OSHA regulations. The position averages 45 hours per week and requires flexible availability, including nights, weekends, and holidays.

Requirements

• Must be 18 years or older.
• At least 2 years of restaurant experience with proven leadership on all shifts.
• High school diploma or equivalent.
• Ability to read, speak, and write in English.
• Must pass the ServSafe Certification Course and Exam and maintain a current health card according to local and state requirements.
• Reliable transportation.
• Must pass a clear criminal background check and have an acceptable Motor Vehicle Record (MVR).
• Flexible availability for nights, weekends, and holidays.
• Ability to stand and walk continuously throughout scheduled shifts.
• Ability to lift up to 50 pounds.
• Ability to perform walking, bending, reaching, pushing, pulling, stretching, and repetitive movements.

Responsibilities

• Lead shifts and ensure operational tasks are completed on time while maintaining quality assurance.
• Coach, motivate, and support team members and shift managers, prioritizing the customer experience.
• Promote the health and safety of customers and employees and ensure adherence to OSHA regulations.
• Train and develop individuals interested in leadership roles, help create development plans, and provide constructive feedback.
• Collaborate with the General Manager to identify staffing needs, interview candidates, and welcome new hires.
• Support the General Manager in achieving the restaurant’s financial goals.
• Provide 5-star customer service and prioritize customer satisfaction.
• Assist the General Manager with restaurant operations and ensure brand standards are met when the General Manager is absent.
• Collaborate with the General Manager and team members to maintain a positive work environment.
• Build rapport with customers, vendors, and other stakeholders to support restaurant success.

Benefits

• DRG Cares Grant Program: financial assistance for employees facing life challenges.
• DRG Savings Marketplace: exclusive discounts for DRG employees.
• Employee Assistance Program offering counseling, legal support, travel assistance, and more.
• Live Más Scholarship Program.
• Employee Referral Program.
• Education benefits, including GED reimbursement and free second-language education.
• DailyPay Program, with the option to receive paychecks daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED