Assistant General Manager

Legends Global•Lubbock, TX

19d

About The Position

Under the General Manager’s supervision, the Assistant General Manager coordinates day-to-day activities across facility departments to support efficiency, profitability, and exceptional customer service. The role oversees assigned personnel and departments, operational and capital planning, event production, vendor and client agreements, facility safety and compliance, customer-service standards, and personnel development. The position requires working extended or irregular hours, including nights, weekends, and holidays, and may involve work inside or outside the building and in adverse conditions as required by events.

Requirements

Bachelor’s degree from an accredited four-year college or university and at least five years of industry experience, including at least three years in a management function at an arena, convention center, or stadium; or an equivalent combination of education and experience.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to work under minimal supervision and flexible hours, including nights, weekends, and holidays as needed.
Professional attitude and appearance.
Skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and personnel supervision.
Ability to make decisions generally governed by procedures and guided by policy.
Knowledge of public-relations program practices and terminology, advertising, marketing, and sales.
Ability to plan, coordinate, and direct varied and complex administrative operations.
Ability to recognize and address personnel issues, handle conflict constructively, motivate and supervise personnel, counsel on routine and sensitive personnel matters, and implement appropriate solutions.
Ability to operate a personal computer using MS-DOS, Windows, Word, Excel and/or Lotus 1-2-3, and other standard office equipment.
Ability to follow oral and written instructions and communicate effectively in both forms.
Ability to organize and prioritize work, meet deadlines, work under pressure or stringent schedules, and produce accurate results.
Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered during employment.
Must be licensed and insured to operate a motor vehicle in the United States.
Ability to remain flexible and adjust to changing situations.
Excellent communication, interpersonal, and organizational skills.
Ability to handle and maintain highly confidential information.
Ability to work with a broad variety of vested-interest groups and foster a cooperative environment.
Demonstrated knowledge of principles and practices for successfully managing entertainment or convention facilities of a similar description.
Ability to anticipate problems and implement immediate corrective action.
Ability to perform effectively under significant pressure associated with entertainment-industry demands and timetables.
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations, and event planning.
Considerable knowledge of safety regulations and applicable federal, state, and local laws and regulations.
Strong hospitality and customer-service orientation for the meeting, convention, and entertainment industry.
Basic knowledge of facility operating standards, building maintenance, custodial, personnel, and office management.
Ability to manage a facility of the same size and type.
Must be able to move around the facility, stand for long hours during events, and occasionally kneel, climb to high walkways, or balance.
Must be able to communicate effectively during a strenuous schedule.
Must be able to occasionally lift and/or move up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Hire, supervise, schedule, train, and discipline assigned personnel and departments.
Implement facility policies and goals in accordance with the management contract, client objectives, and corporate policy.
Prepare yearly operational and five-year capital budget plans for approval; manage the Operations budget; and assist with annual and capital-project budgets.
Review and execute detailed event production documents with input from relevant departments.
Identify operational and servicing issues and recommend solutions.
Meet with department heads to review activity, operating, and sales reports; determine program or operational changes and oversee their implementation.
Negotiate contracts and agreements with suppliers, promoters, and tenants for facility activities and services.
Assist in developing long-range plans and program objectives consistent with the management contract and corporate policy.
Ensure compliance with applicable codes, laws, ordinances, policies, procedures, risk-management requirements, safety precautions, rules, regulations, and emergency procedures.
Implement departmental procedures and customer-service standards that support a positive professional image and repeat business.
Administer performance evaluations for assigned department managers.
Establish and maintain relationships with booking agents, professional managers, promoters, and others in the industry to encourage regular facility use.
Conduct or review post-event settlements with artists, co-promoters, and rental clients, including event statements and operational and financial reviews and analysis.
Coordinate, implement, and administer personnel development, training, and safety and emergency procedures.
Ensure life-safety systems are properly maintained and documented in accordance with federal, state, and local codes.
Review and approve purchasing, travel, and promotional expense activities.
Respond promptly and decisively to crowd-control or crowd-management situations during crises.
Perform other duties and responsibilities as assigned.
Work extended or irregular hours, including nights, weekends, and holidays.