Assistant General Manager

Team Car Care Dba Jiffy Lube•Renton, WA

21d•$23 - $24

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading a service center, driving revenue growth, and delivering excellent guest experiences. The role involves developing and guiding teammates, supporting financial and operational performance, and maintaining a safe, clean, and presentable service center. The AGM may perform opening and closing duties when the General Manager is off and may also undertake other duties or projects as needed.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in an environment with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue through guest-count growth and performance on lead measures such as core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service and exceptional guest experiences.
Set a positive leadership example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.