Assistant General Manager
About The Position
The Assistant General Manager supports the General Manager in overseeing branch operations and profitability, including expenses, staffing productivity, inventory, purchasing, receiving, warehouse standards, customer service, and deliveries. The role helps maintain company assets and ensure the branch operates in compliance with company policies and applicable state, federal, DOT, OSHA, and labor requirements. It also supports employee training, customer complaint resolution, vendor communications, accurate documentation, and the right product mix to meet customer demand and improve profitability. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional weekends. The role may also require occasional overtime and Saturdays. It involves prolonged standing, lifting up to 50 pounds, working at heights and on ladders, lifts, and rooftops, and working in all weather conditions. The employer describes a comprehensive benefits package that includes health coverage, an HSA with employer contributions and a match, a 401(k) with company match, paid time off and holidays, paid parental leave, disability and life insurance, employee discounts, an employee assistance program, a wellness program, social events, and weekly pay. Candidates must successfully complete a pre-employment drug screen and background check upon offer.
Requirements
- Previous management experience.
- High school diploma, GED, or equivalent.
- Valid driver's license.
- Customer service skills and professional appearance.
- Critical thinking skills.
- Computer literacy.
- Strong communication skills.
- Ability to work a flexible schedule, including occasional overtime and Saturdays.
- Ability to stand for prolonged periods.
- Ability to lift, bend, stoop, climb, and reach, and lift up to 50 pounds at a time.
- Comfort working at heights and on ladders, lifts, and rooftops.
- Physical strength, balance, hand-eye coordination, and stamina to complete work in various areas.
- Ability to work in all weather conditions.
Nice To Haves
- Sales experience is preferred.
- Construction knowledge is a plus.
Responsibilities
- Assist with branch profitability and Profit & Loss report activity.
- Help manage branch overhead costs, including payroll, utilities, fuel, repairs, and other expenses, and ensure credit card accountability procedures are followed.
- Use experience to educate employees on Sales, Service, Delivery, and Customer Service procedures.
- Safeguard company assets and inventory, including facilities, vehicles, cash, computer equipment, tools, and related equipment.
- Assist with branch personnel productivity, efficiency, overtime, and utilization.
- Provide effective, timely, professional, and courteous customer service.
- Ensure certifications, logs, delivery tickets, and other required paperwork are accurate and comply with company and government regulations.
- Observe and enforce company safety policies and procedures, promoting a safe work environment.
- Assist the General Manager with customer complaints and seek guidance to resolve disputes effectively.
- Assist the General Manager in maintaining the branch and ensuring compliance with state, federal, DOT, OSHA, and labor requirements.
- Manage accurate inventory through weekly cycle counts and product identification; train staff on inventory controls and communicate discrepancies to Purchasing Managers and the General Manager.
- Maintain warehouse standards, including safe storage and stacking, clear fire exits, lift equipment inspections, and required footwear and personal protective equipment.
- Manage and update front-of-store displays for EQ&S items seasonally and preassemble products when required.
- Manage delivery procedures and transfers, improve vehicle utilization, hold drivers accountable to company policies, and verify delivery tickets before vehicles leave the yard.
- Help ensure outbound UPS/FedEx shipments and after-hours pickups follow company procedures and are documented in the system.
- Manage and verify inbound and outbound branch transfers, monitor transfer queues, review paperwork, and communicate discrepancies to relevant teams or branches.
- Ensure inbound products follow the Superior receiving process and that receiving is timely, efficient, and accurate; communicate discrepancies to Purchasing Managers and the General Manager.
- Coordinate with Purchasing Managers to address potential backorders before deliveries are dispatched.
- Assist with purchasing and store transfers, coordinating with Purchasing Managers and other branches to ensure accurate ordering, timely transfers, proper documentation, and adequate inventory.
- Communicate with vendors by phone and email to support purchasing, resolve issues, and ensure accurate, timely order fulfillment.
- Keep receiving, warehouse, and shop workstations neat, organized, and professional.
- Handle incoming calls, manage job queues, and respond to company emails accurately and promptly.
- Work with the General Manager to maintain an appropriate product mix and inventory depth to meet customer expectations, maximize inventory turnover, and improve profitability.
Benefits
- Medical, dental, and vision coverage, with options for employees and dependents.
- Health Savings Account with employer annual contributions and a match.
- 401(k) plan with company match and financial planning support.
- Paid time off, including vacation and wellness days, and paid holidays.
- Paid maternity and paternity leave.
- Company-paid short-term disability coverage.
- Long-term disability insurance.
- Company-paid life insurance.
- Employee discounts on company products.
- Employee Assistance Program and counseling services.
- Company wellness program.
- Company social events.
- Weekly pay, every Friday.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
