Assistant General Manager

Advance Stores Company•Vineland, NJ

13d

About The Position

The Assistant General Manager provides a GAS3 selling experience for DIY and professional customers while leading and coaching store Team Members. The role helps achieve individual and store sales goals and service objectives, manages DIY services such as battery installation and testing and wiper installation, and maintains high customer-service and operational standards. Responsibilities also include manager-on-duty tasks, weekly scheduling, understanding factors that affect profit and loss, and assisting with the commercial delivery program. The role requires the ability to execute and train store procedures, inventory and point-of-sale systems, parts lookup, testing and diagnostic equipment, and customer product recommendations. The position is eligible for sales commission based on individual or store performance. Work is usually indoors, with occasional outdoor work and exposure to various physical and environmental conditions. The stated good-faith compensation estimate is $23.85 to $26.54 per hour for a new team member; the offered rate depends on factors including location, experience, education, leadership experience, skills, and applicable shift differential.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Superior communication and customer-service skills.
Ability to locate and stock parts.
Safety knowledge and skills.
Parts and automotive-system knowledge and skills.
Ability to execute and train advanced solution, project, and product-quality recommendations.
Ability to source parts from multiple places, including special order, FDO, and second source.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to communicate effectively and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to review and analyze business reports, such as P&L statements.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to perform the described physical demands, with or without reasonable accommodation, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE P2 certification or equivalent readiness.
ASE certification.
Working knowledge of automotive systems.
Bilingual ability; English speaking and writing skills are required, and bilingual ability is a plus.
Ability to use Microsoft PowerPoint.

Responsibilities

Provide a GAS3 selling experience for DIY and professional customers.
Provide leadership and developmental coaching for store Team Members.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards, including promptly handling product and operational complaints.
Understand the factors that affect profit and loss (P&L).
Perform manager-on-duty responsibilities, including team check-ins and coaching, issue resolution, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Manage the weekly scheduling process.
Assist with backing up operations of the commercial delivery program.
Provide DIY services, including battery installation and testing and wiper installation.
Execute and train store operational processes and procedures, testing and diagnostic equipment for DIY services, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze P&L statements and business reports.
Hold others accountable, inspect work quality, and provide feedback.