Assistant General Manager

Jushi•Tyngsborough, MA

About The Position

The Assistant General Manager supports day-to-day retail operations at a cannabis dispensary, including staffing, training, scheduling, buying, visual merchandising, cash and inventory management, and regulatory compliance. The role calls for strong leadership and the ability to work effectively in a fast-paced environment while supporting a positive team culture and a quality patient experience. This position reports directly to the Dispensary Store Manager. The Assistant General Manager helps hire, train, mentor, and develop store staff; maintains operational standards and accurate records; supports sales, merchandising, inventory, and cash-handling processes; and handles employee or customer concerns in coordination with store and regional management. The position also requires a flexible schedule that includes weekends and holidays, and may involve providing assistance or coverage outside the assigned region. The role requires a high school diploma or GED, at least two years of combined experience in a dispensary, call center, retail, sales, hospitality, or customer service environment, and strong computer, communication, interpersonal, and critical-thinking skills. The listed pay is $28.84 per hour. Benefits may include medical, dental, vision, life and disability insurance, flexible spending accounts, paid time off, paid holidays, and a 401(k).

Requirements

High school diploma or GED required.
At least two years of combined dispensary, call center, retail, sales, hospitality, or customer service experience, including knowledge of a retail environment.
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
Excellent computer and technical skills, including web browsers, retail POS systems, and credit card processing terminals.
High-level critical-thinking, attention-to-detail, mathematical, language, and reasoning skills.
Comfort with high-volume cash handling, Excel, and Microsoft Office.
Ability to learn quickly.
Effective oral communication skills.
Strong interpersonal skills and ability to work as part of a team and build relationships.
Ability to work a flexible schedule that includes weekends and holidays.
Ability to meet the physical demands of the job, including desk-based computer work; sitting and standing; occasional walking, reaching, grasping, telephone use, paperwork handling, lifting/carrying/pushing/pulling objects up to 25 pounds, and bending, squatting, kneeling, or crawling.
Ability to work in an environment with moderate to loud noise levels.

Nice To Haves

Associate or bachelor's degree in any field preferred.

Responsibilities

Maintain a comprehensive understanding of cannabis, including its forms, chemical composition, effects, dosing, titration, consumption methods, and quality metrics.
Maintain a professional appearance and conduct, and ensure accuracy in cash handling.
Comply with applicable city and state regulations and follow company policies and procedures.
Maintain appropriate inventory levels; perform daily inventory audits and end-of-month inventory counts and reconciliations.
Receive deliveries, create purchase orders, maintain accurate records, and develop vendor relationships.
Assist with store scheduling and complete tasks assigned by the Store Manager(s) and Regional Manager.
Maintain the organization, neatness, and cleanliness of the store.
Create and assemble merchandise displays in showcases and on the sales floor, using display ideas and suggestions.
Handle employee and customer concerns and complaints diplomatically, working with Store Manager(s) and the Regional Manager.
Evaluate competing stores by gathering information about merchandise style, quality, and prices.
Pre-screen, interview, train, and develop staff who are committed to medical cannabis and customer service; build team depth and deliver training sessions.
Lead by example and mentor, motivate, and develop the team through training and performance reviews.
Execute company programs and procedures for customer service, staff, patient and visitor, inventory and cash management, compliance, safety, and security.
Support employee initiatives and team building, and assist with on- and off-hours events and specials.
Report product issues or complaints to the Store Manager(s) in real time.
Work with Store Manager(s) to evaluate team performance, sales, products, procedures, and the company brand.
Provide needed assistance and coverage outside the assigned region as required.