Arby's Assistant Manager

Arby's • Reno, NV

18d

About The Position

The Assistant General Manager (AGM) supports the General Manager in daily restaurant operations and provides leadership to ensure smooth operations, efficiency, and strong results. When the General Manager is absent, the AGM is responsible for operating the restaurant in accordance with brand standards. The role calls for a proactive, professional approach to managing people and operations, along with strong organizational and problem-solving skills.

The AGM leads shifts, supports team development and recruiting, helps achieve financial goals, prioritizes safety and customer satisfaction, and assists the General Manager with restaurant management. The position averages 45 hours per week and requires flexible availability for nights, weekends, and holidays.

Requirements

• Must be 18 years or older.
• At least 2 years of restaurant experience with proven leadership on all shifts.
• High school diploma or equivalent.
• Ability to read, speak, and write in English.
• Must pass the ServSafe Certification Course and Exam and maintain a current health card according to local or state requirements.
• Reliable transportation, a clear criminal background check, and an acceptable Motor Vehicle Record (MVR).
• Ability to stand and walk continuously throughout scheduled shifts.
• Ability to lift up to 50 pounds.
• Ability to perform walking, bending, reaching, pushing, pulling, stretching, and repetitive movements.
• Average 45-hour work week with flexible availability for nights, weekends, and holidays.

Responsibilities

• Lead shifts and ensure operational tasks are completed on time while maintaining quality assurance.
• Lead, coach, and motivate team members and shift managers, with a focus on the customer experience.
• Prioritize customer and employee health and safety and ensure adherence to OSHA regulations.
• Train and develop individuals interested in leadership roles, help create development plans, and provide constructive feedback.
• Work with the General Manager to identify staffing needs, interview candidates, and welcome new hires.
• Support the General Manager in achieving the restaurant’s financial goals.
• Provide high-quality service and prioritize customer satisfaction.
• Assist the General Manager in managing restaurant operations.
• When the General Manager is absent, ensure the restaurant operates according to brand standards.
• Collaborate with the General Manager and team members to maintain a positive work environment, and build rapport with customers, vendors, and other stakeholders.

Benefits

• DRG Cares Grant Program: financial assistance for employees facing life challenges.
• DRG Savings Marketplace: exclusive discounts for DRG employees.
• Employee Assistance Program, including counseling, legal support, and travel assistance.
• Live Más Scholarship Program.
• Employee Referral Program.
• Education benefits, including GED reimbursement and free second-language education.
• DailyPay Program, offering the option to receive paychecks daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED