Assistant General Manager

Team Car Care Dba Jiffy Lube • Memphis, TN

15d • $17 - $19 • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading a service center management team, driving revenue growth, and delivering exceptional guest experiences. The role includes coaching team members, maintaining quality and safety standards, overseeing inventory and product orders, and supporting business operations such as budgeting, sales forecasts, financial performance, and expense controls. The AGM also assists guests, leads team huddles and meetings, and performs opening and closing duties when the General Manager is away.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Positive and helpful attitude, with professional conduct and appearance.
• Ability to thrive in a fast-paced, flexible, high-performance retail environment.
• A Guest First mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to work in hot and cold temperatures and experience loud noises and exhaust fumes.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Responsibilities

• Work directly with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team to deliver excellent customer service and an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Perform duties and projects such as inventory management, cash handling, addressing guest issues and concerns, and supporting critical District Manager initiatives.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors.
• Perform opening and closing duties when the General Manager is away.
• Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost to the employee
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot employee discounts on products and services including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed