Assistant General Manager

Arcis Golf • Rancho Santa Margarita, CA

13d

About The Position

The Assistant General Manager works collaboratively with the General Manager and Department Head Managers to run club operations. The role is responsible for building event programming, maintaining operational standards, monitoring financial forecasts and results, and leading the team to achieve strong club results. The ideal candidate is passionate about delivering a high-caliber experience and has a successful leadership background overseeing golf, retail, and food and beverage. The position also creates and manages systems, processes, and services that improve the member experience and club results, and ensures controls accurately track revenues, payroll, inventory, and expenses. The Assistant General Manager develops department managers and key employees and provides shift management, including nights and weekends, to ensure excellent guest service.

Requirements

• Four years of hospitality, customer service, and management experience preferred.
• Ability to develop team members.
• Effective communication and listening skills to meet and exceed member and guest expectations.
• Ability to thrive in a high-volume, fast-paced environment with multiple competing priorities.
• Ability to create and manage standard operating procedures for all departments.
• Leadership experience overseeing golf, retail, and food and beverage is identified as part of the ideal candidate profile.

Nice To Haves

• Four years of hospitality, customer service, and management experience.
• An established track record of success in a leadership role overseeing golf, retail, and food and beverage.

Responsibilities

• Collaborate with the General Manager and Department Head Managers to run club operations.
• Build event programming and maintain established operational standards.
• Monitor financial forecasting and results.
• Lead the team to produce the best results for the club.
• Create and manage systems, processes, and services that improve the member experience and club results.
• Ensure controls accurately track revenues, payroll, inventory, and expenses.
• Develop department managers and key employees to maximize performance and achieve initiatives and goals.
• Manage shifts, including nights and weekends, to ensure staff provide excellent guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed