Assistant General Manager
About The Position
The Assistant General Manager helps run the daily operations of the car wash facility and provides excellent customer service. The role implements workflow procedures under the direction of the Site Manager, supervises employees, supports customers in escalated situations, and manages day-to-day workplace workflow. The Assistant General Manager fills in for the Site Manager when absent and may make operational decisions, lead meetings, and ensure accountability. The position also includes hands-on car wash and facility duties: welcoming customers and explaining services, processing payments, assisting customers through the wash process, directing vehicles into the tunnel, inspecting vehicles before washing, and keeping equipment and work areas clean and organized. The employee must follow company policies and safety procedures in a wet, potentially hazardous environment. Other reasonable duties may be assigned.
Requirements
- High school education level.
- Ability to display a courteous and professional attitude.
- Excellent customer service skills.
- Ability to work flexible hours, including evenings and weekends.
- Ability to stand for long periods.
- Ability to lift items of moderate weight.
- Ability to work outdoors and perform efficiently in all weather conditions.
- Ability to interact ethically with employees and customers.
- Excellent written and oral communication and interpersonal skills.
- Ability to handle the physical demands of the job.
- Ability to follow directions and correctly implement tasks.
- Ability to observe safety precautions and comply with safety requirements in wet, hazardous car wash conditions.
Responsibilities
- Schedule and coordinate meetings; conduct employee performance reviews.
- Develop customer relationships and address employee and customer concerns, including resolving workplace problems and customer conflicts.
- Participate in recruitment and dismissal processes.
- Develop strategies to improve workplace efficiency and achieve goals.
- Handle email and phone correspondence and serve as a liaison among managers, customers, and employees.
- Provide direction to staff and supervise employees, assisting with tasks as necessary.
- Monitor spending patterns and budget.
- Fill in for the Site Manager when absent; make operational decisions, hold meetings, and provide accountability.
- Organize team members’ shift schedules and monitor attendance, tardiness, and time off.
- Assign duties based on employees’ roles and skills; manage employee requests and transgressions.
- Train new and current team members on tasks.
- Follow company policies and health, safety, and employment standards.
- Balance cash drawers and prepare cash deposits.
- Greet customers courteously, explain available wash services, and process wash payments.
- Clean and organize the facility and car wash equipment and supplies.
- Assist customers with the car wash process and direct vehicles into the express wash tunnel while ensuring customers follow safety directions.
- Visually inspect vehicles to confirm their condition before they enter the wash area.
- Ensure vacuums are unclogged, trash cans are emptied, and hoses are properly hung.
- Work with urgency to address customers’, home office’s, and teammates’ needs.
- Perform other duties as requested or reasonably assigned.
Benefits
- Competitive pay with an opportunity to earn a monthly bonus.
- Free car washes.
- Paid time off.
- Continuing education reimbursement of up to $2,500 annually.
- Flexible schedules and work-life balance.
- $200 referral bonus for referring a friend.
- Paid training and career path development.
- Free uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
