Assistant General Manager - Safety Lead GSSE

Patriot Rail•Lincoln, NH

20d

About The Position

Patriot Rail is seeking an Assistant General Manager (Safety Lead) to join Granite State Railway. This leadership role is suited to an experienced tourist attraction or excursion railroad professional who is passionate about creating memorable customer experiences and building a strong safety culture while helping lead daily railroad operations. Based in Lincoln, the Assistant General Manager serves as the railroad’s on-site safety leader and a key member of the management team. The role works closely with the General Manager and the Assistant General Manager in Meredith, NH, to support safe, efficient, customer-focused operations, employee development, regulatory compliance, and operational excellence. It is a hands-on, field-oriented position involving employee coaching and continuous improvement. The position supports safety and operating programs, workforce and resource planning, team development, customer service, and community relationships. Work outdoors in all weather conditions and availability to respond to operational or emergency situations outside normal business hours may be required. Weekends and holidays are often the busiest times of the year.

Requirements

5+ years of hospitality experience and/or safety management experience.
Demonstrated leadership experience in a railroad, transportation, logistics, hospitality, or similar operating environment.
Working knowledge of railway operations and safety practices.
Strong communication, problem-solving, and decision-making skills.
Ability to lead teams in a dynamic, field-oriented environment.
Ability to work outdoors in all weather conditions.
Ability to walk on uneven terrain and railroad ballast.
Ability to climb railcars, locomotives, ladders, and stairs.
Ability to lift up to 50 pounds.
Availability to respond to operational or emergency situations outside normal business hours as needed.
Availability to work weekends and holidays, which are often the busiest times of the year.

Nice To Haves

Tourism management experience.
Experience conducting safety audits and incident investigations.
Knowledge of FRA regulations and compliance requirements.
Supervisory or management experience.
Associate’s or Bachelor’s degree in Transportation, Business, Hospitality, or a related field.

Responsibilities

Champion Patriot Rail’s 5 Safety Tenets and Core Value of Safety.
Lead daily safety initiatives, job briefings, inspections, and compliance audits.
Conduct safety observations and identify opportunities for risk reduction.
Investigate incidents, injuries, rule violations, and near misses; develop and implement corrective action plans.
Monitor compliance with FRA, OSHA, DOT, and company standards.
Lead emergency response preparedness and safety training programs.
Promote employee engagement in safety programs and continuous improvement.
Support the General Manager with daily railroad operations and customer service initiatives.
Monitor rail bike and train operations and customer service performance.
Ensure compliance with operating rules, procedures, and service standards.
Manage workforce scheduling, resource planning, and productivity initiatives.
Coordinate with transportation, mechanical, and Maintenance of Way teams to support safe and reliable operations.
Support contractor oversight and operational compliance.
Lead, coach, and mentor the Granite State Railway team to foster a positive, fun, and safe workplace.
Build a culture of accountability, teamwork, and professionalism.
Assist with hiring, training, performance management, and employee development.
Reinforce Patriot Rail’s core values through visible leadership and engagement.
Support customer service excellence and operational responsiveness.
Build positive working relationships with customers, community stakeholders, and regulatory agencies.
Represent Granite State Railway professionally in the communities it serves.