Assistant General Manager

Crunch Fitness•Raleigh, NC

20d

About The Position

The Assistant General Manager assists the General Manager with the club’s day-to-day operations, ensuring members and prospective members receive high-quality service and facilities. This is a full-time, salaried exempt position. The listed schedule is Monday through Thursday, 9:30 AM–6:30 PM; Friday, 9:30 AM–3:30 PM; and Saturday or Sunday, 8:00 AM–12:00 PM. Hours may change based on progress toward sales goals and community outreach events. The role supports revenue and collections, leads and develops club staff, coordinates with other departments, and helps maintain club operations, facilities, and compliance. Crunch Fitness describes its culture as energetic and welcoming, with a “No Judgments” philosophy and a focus on making exercise fun.

Responsibilities

Achieve target revenue goals through employee leadership and motivation.
Conduct daily past-due account collections and calls.
Monitor flagged check-ins to increase revenue and collections.
Conduct tours and respond to telephone inquiries from prospective members.
Train and supervise front desk, housekeeping, and Kid's Crunch staff.
Coordinate and work with other departments, including Personal Training and Group Fitness.
Promote a professional and inviting environment that enhances the quality of service and care offered to members.
Comply with the uniform policy: Crunch polo, black pants or shorts, and Crunch nametag.
Maintain working knowledge of standard operating procedures and policies.
Assist with inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance.
Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Perform other duties as assigned.