Assistant General Manager, Finger Lakes Gaming

Delaware North • Farmington, NY

3d • Onsite

About The Position

Delaware North Gaming is hiring an Assistant General Manager to join our team at Finger Lakes Gaming in Farmington, New York. As the Assistant General Manager, you will support the overall leadership and daily operations of a dynamic gaming and entertainment destination featuring 1,100 video gaming machines, live horse racing, and multiple food and beverage outlets. Reporting to the General Manager, this role partners closely with department leaders to drive operational excellence, financial performance, regulatory compliance, and an exceptional guest experience across gaming, racing, and hospitality operations.

Requirements

• Minimum of 7–10 years of progressive leadership experience in gaming, hospitality, or large-scale entertainment operations
• Prior experience in a casino or regulated gaming environment strongly preferred
• Experience overseeing multi-department operations, including gaming and food & beverage
• Strong financial acumen, including labor management, budgeting, and performance analysis
• Demonstrated ability to lead large, diverse teams in a fast-paced, high-volume setting
• Working knowledge of gaming regulations, compliance standards, and internal controls
• Excellent communication, leadership, and relationship-building skills

Nice To Haves

• Bachelor’s degree in business, hospitality management, or a related field preferred

Responsibilities

• Support the General Manager in overseeing the daily operations of gaming, racing, food & beverage, and support departments
• Provide leadership, direction, and coaching to department heads to ensure alignment with operational, financial, and guest service goals
• Monitor overall property performance, including labor, revenue, expense control, and operational efficiency
• Ensure compliance with all applicable gaming regulations, internal controls, safety standards, and company policies
• Collaborate with department leaders to improve guest experience across gaming, dining, and entertainment venues
• Assist with budgeting, forecasting, and execution of business plans to achieve financial targets
• Participate in talent development, succession planning, and performance management initiatives
• Support initiatives related to process improvement, operational consistency, and guest satisfaction
• Act as a leader-on-duty as needed, responding to operational issues, guest concerns, and escalation matters

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager