Player Services Representative, Finger Lakes Gaming

Delaware North • Farmington, NY

2d • Onsite

About The Position

Delaware North Gaming is hiring a part-time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. This role is responsible for assisting with all player rewards transactions in a fast-paced, collaborative environment with endless opportunities. The schedule is Wednesday - Saturday nights, 4pm-12am.

Requirements

• High school diploma or GED required
• Strong written and verbal communication skills
• Must be able to obtain a New York State Gaming Commission license

Nice To Haves

• Minimum of 1 year of customer service experience preferred
• Intermediate computer skills preferred

Responsibilities

• Enroll guests in the player tracking system, manage accurate data entry, and maintain confidentiality of all guest records and Player Rewards activities
• Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player’s Club benefits, and assisting with promotions and giveaways.
• Support marketing initiatives by helping implement on-site promotions, contests, and giveaways to enhance guest engagement.
• Resolve guest concerns effectively, demonstrating strong listening skills and the ability to defuse difficult situations while preserving goodwill.
• Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• health, dental, and vision insurance
• 401(k) with company match
• paid vacation days and holidays
• paid parental bonding leave
• employee assistance program
• tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED