Assistant General Manager
About The Position
Animal House Wilmington is seeking a dynamic, dedicated Assistant General Manager to help lead its pet resort team. The Assistant General Manager works alongside the Resort Manager to support the facility’s daily operations, team development, customer service, safety, inventory, pet care, events, and administrative and financial activities. The role requires comfort working with a variety of pets and a commitment to ensuring positive experiences for pets and their owners. Duties may be modified, expanded, or reduced as company needs evolve. The position is full-time and starts at $21.00 per hour. Benefits mentioned include discounted daycare and boarding for employees’ dogs; full-time employees may also receive medical, vision, and dental plans and a 401(k).
Requirements
- A deep love for animals and comfort working with a variety of pets and understanding their needs.
- Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry.
- Ability to motivate and lead a team effectively.
- Strong verbal and written communication skills for regular interaction with customers, team members, and vendors.
- Ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
- Proactive problem-solving approach and ability to think on your feet when unexpected situations arise.
- Collaborative mindset and positive attitude toward teamwork.
- Interest in professional advancement in a dynamic environment.
Responsibilities
- Assist the Resort Manager with daily schedules, staff assignments, and efficient operation of the facility.
- Assist with hiring, training, and mentoring team members, foster a positive work environment, conduct performance evaluations, and support team members’ professional growth.
- Engage with pet owners, address their needs, resolve issues, and ensure clients feel valued and pets are treated with care and respect.
- Oversee cleanliness and safety throughout the facility, including play areas, kennels, and grooming stations; ensure compliance with health and safety standards and promptly address concerns.
- Track supplies and equipment, manage vendor relationships, place orders, and monitor inventory levels.
- Coordinate with the team to ensure pets receive appropriate care for daycare, boarding, or grooming; create individualized care plans for pets with specific needs and promote consistency across shifts.
- Assist in organizing events, promotions, and themed days, and collaborate with the marketing team to promote events and attract customers.
- Help manage administrative tasks, including payroll, scheduling, and reporting, and support the manager with budgeting and financial tracking.
Benefits
- Discounted daycare and boarding for employees’ dogs.
- Medical, vision, and dental plans for full-time employees.
- 401(k) for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
