Assistant General Manager

PLANET FITNESS•Portland, OR

About The Position

The Assistant General Manager oversees club operations to provide an exceptional Judgement Free member experience and support the financial success of the club. This role helps lead employees in a positive, motivating manner and is suited to a results-oriented leader committed to quality service. The position includes front desk and member-service duties, staff hiring and development, shift coverage, cash handling, and oversight of facility cleanliness, maintenance, and safety. The Assistant General Manager also responds to member and employee concerns and ensures staff follow Planet Fitness values and service guidelines.

Requirements

At least 1 year of supervisor or manager experience in a high-volume restaurant or retail environment, or 2 years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Ability to travel to other clubs as needed.
Current CPR certification required, or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently able to lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Two years of Planet Fitness experience is preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones, checking members into the system, giving facility tours, and signing up new members.
Keep the gym and equipment clean and in good working order.
Facilitate updates to member accounts and respond to member questions and concerns promptly and professionally.
Interview, train, and develop Front Desk Associates and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
Ensure all shifts are covered.
Lead by example and hold direct reports accountable through training and coaching, ensuring adherence to Planet Fitness values and goals.
Resolve employee issues and concerns.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including personally taking responsibility for the largest section of daily cleaning.
Supervise proper cleaning and completion of daily round logs.
Ensure the safety of employees, members, and club property.
Identify equipment repairs and communicate them promptly.
Travel to other clubs as needed.