Assistant General Manager

Krystal Restaurants•Chattanooga, TN

14d

About The Position

The Assistant General Manager supports restaurant operations while balancing strong leadership with excellent guest service. The role helps create a positive, energetic environment for team members and delivers fresh, friendly, and fast service to guests. The Assistant General Manager develops and coaches employees, supports the Restaurant General Manager with community and brand initiatives, helps plan and monitor business performance, maintains operational standards, and assists in keeping the restaurant safe, sanitary, and appealing.

Requirements

High school diploma or equivalent.
Minimum of 1–2 years of management experience.
Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
Ability to frequently lift up to 50 pounds, carry products and boxes weighing no more than 50 pounds, kneel, follow proper lifting procedures, and repeatedly lift items for product preparation, stocking, and inventory.

Responsibilities

Welcome, include, grow, and celebrate team members while modeling PRIDE values: Promote teamwork, Respect everyone, Impress customers, Deliver Results, and Exemplify Integrity.
Create positive energy in the restaurant and set the team up for success.
Empower team members, communicate effectively, and engage the team in regular huddles.
Coach and motivate Shift Leaders and crew members; recruit and develop talent; recognize team members and inspire strong performance.
Model and coach excellent guest service, create a welcoming environment, respond to guest feedback, and observe operations from the guest perspective.
Support the Restaurant General Manager’s community efforts, local marketing and events, company promotions, product launches, samplings, and local promotions.
Execute Krystal’s operating systems and help develop sales forecasts and schedules to meet Quality, Service, and Cleanliness standards.
Monitor business performance, including prior-day numbers, schedules, cash shortages, and HACCP logs.
Review inventory efficiency, place product orders, evaluate food costs, control food and equipment inventory, conduct inventory counts, and maintain inventory records.
Implement and follow up on operational and financial action plans; analyze sales and labor results during and after shifts.
Maintain brand standards for product procedures, cleanliness, and service.
Assist with compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Help identify problems and troubleshoot restaurant equipment.
Perform product preparation, stocking, inventory, and related physical duties.