Assistant General Manager

Team Car Care Dba Jiffy Lube•La Canada Flintridge, CA

19d•$20 - $22

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support service center operations, grow revenue and guest count, and deliver a positive guest experience. The AGM helps lead and develop teammates, supports financial performance and expense control, and maintains quality, safety, and cleanliness standards. The position also involves inventory management, guest assistance, opening and closing duties when the General Manager is absent, and carrying out other duties and projects as needed.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
At least 18 years of age.

Responsibilities

Work with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team to deliver excellent customer service and create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Handle other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Ensure the service center is clean, safe, and presentable in accordance with the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.