Assistant General Manager

Team Car Care Dba Jiffy Lube • Golden Valley, MN

8d • $19 - $21

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, drive consistent sales and revenue growth, and deliver excellent guest experiences. The role involves developing and guiding teammates, maintaining operational and quality standards, supporting financial performance, and helping ensure the service center meets business needs. The AGM may perform opening and closing duties when the General Manager is away.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• A “Guest First” mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Responsibilities

• Work with the General Manager to grow revenue through guest count and performance on lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team and deliver excellent customer service and guest experiences.
• Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed.
• Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service associates.
• Perform opening and closing duties when the General Manager is away.
• Assist the General Manager in building and maintaining a workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance
• PerkSpot access to employee discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Paid and laundered uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed