Assistant General Manager
Associa•Washington, DC
•$75,000 - $85,000•Onsite
About The Position
CMC, an Associa company, is hiring an experienced Assistant General Manager for its condominium community in Washington, DC. This onsite role serves as a liaison among the General Manager, homeowners, Board of Directors members, committee members, and association management staff. The Assistant General Manager supports the General Manager with office, administrative, and clerical functions, coordination and scheduling, and project management. Team collaboration and a customer-service-driven approach are essential to success.
Requirements
- At least 2 years of administrative and clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
- Customer-service-driven and team-oriented.
- Excellent written and spoken communication skills, with knowledge of conflict resolution techniques.
- Effective project management skills, including the ability to prioritize and manage multiple projects at different stages of completion and communicate with all parties involved.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Responsibilities
- Meet and greet homeowners, residents, Board of Directors members, maintenance vendors, and contractors.
- Research and respond to inquiries in person, by phone, and by email.
- Activate and issue pool passes, parking passes, and key fobs.
- Receive, sort, log, and distribute mail and packages.
- Enter and update database information and record and track documents and information.
- Issue violation letters to homeowners and follow up to ensure violations are corrected.
- Assist with maintenance requests and work orders; schedule and coordinate onsite maintenance vendors and contractors.
- Assist in preparing board packages and coordinate and schedule monthly and annual board meetings.
- Create and send weekly communications by mail and email to homeowners about onsite maintenance, HOA guidelines, and community events.
- Assist homeowners with monthly payments and research accounts and delinquencies.
- Assist homeowners in completing architectural review forms and follow up with homeowners about the Board’s decision.
- Assist with other projects as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
