Assistant General Manager
About The Position
The Assistant General Manager leads the bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. This role supports key decisions and problem-solving, takes ownership of hiring, training, and team development, and helps ensure the bakery-cafe meets its goals, operational and quality standards, and guest-service expectations. The Assistant General Manager also helps maintain costs and inventory, uphold company procedures and regulatory requirements, and foster a culture of warmth, belonging, growth, and trust. The role is in a fast-paced environment with shifting priorities and requires flexible hours, including nights and weekends. A job offer is conditional upon the results of a background check. Physical requirements include lifting, carrying, pushing, or pulling objects weighing up to 50 pounds; standing and walking for up to six hours; and communicating and understanding directions in a loud environment.
Requirements
- Minimum age of 18.
- Proven ability to drive positive results through strong business acumen.
- Ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Availability to work flexible hours, including nights and weekends.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
- Ability to stand and walk for up to six hours.
- Ability to clearly communicate and quickly understand guests’ and associates’ directions in a loud environment.
- Any job offer is conditional upon the results of a background check.
Nice To Haves
- One or more years of restaurant management experience preferred.
- ServSafe certification, or ability to achieve it.
Responsibilities
- Support the General Manager with key decisions and problem-solving.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
- Assist in managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
- Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Work with the team to ensure guests are delighted by food quality, service, and the team.
- Build relationships that encourage long-term, loyal guests.
- Follow operational procedures and help execute company strategies and initiatives.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
- Assist the General Manager with maintaining overall costs and inventory.
- Promote a culture of warmth, belonging, growth, and trust.
- Represent the company’s Guiding Values and Behaviors by supporting teamwork, learning, initiative, celebration, and seeing the best in others.
Benefits
- Competitive pay and eligibility for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
