Assistant General Manager

Sahm s Employment Services LLC•Coatesville, IN

19d•$52,000 - $60,000

About The Position

The Assistant General Manager (AGM) is the restaurant’s second-in-command and a key operational leader. The AGM assists the General Manager in overseeing restaurant performance, including guest satisfaction, team development, financial results, operational execution, safety, and compliance. The AGM is a fully functioning manager who leads shifts, directs managers and hourly team members, drives operational performance, and prepares for future General Manager opportunities. The role is eligible for a bonus based on direct responsibility for restaurant performance.

Responsibilities

Oversee daily front-of-house and back-of-house operations.
Ensure execution of company standards, policies, and procedures.
Lead and direct restaurant operations during assigned shifts.
Maintain food quality, cleanliness, safety, and service standards.
Assist in achieving sales, labor, food cost, and profit objectives.
Review and analyze key financial performance indicators.
Manage inventory, ordering, receiving, and cost controls.
Ensure proper cash handling, deposits, and financial accountability.
Recruit, interview, hire, onboard, and develop team members.
Assist with performance management, disciplinary action, and employee relations.
Develop Shift Leads, Operations Assistants, and Managers in Training.
Build bench strength and succession plans for future leadership needs.
Hold team members accountable to company standards and performance expectations.
Drive a culture of professionalism, hospitality, and operational excellence.
Lead by example through visibility, engagement, and hands-on leadership.
Support execution of company initiatives, training programs, and operational improvements.
Ensure exceptional guest satisfaction and hospitality.
Resolve escalated guest concerns promptly and professionally.
Build strong community and guest relationships.
Promote initiatives that drive repeat business and customer loyalty.
Achieve sales, labor, and profitability goals; support employee retention and engagement, consistent operational execution and compliance, development of future leaders, and readiness for General Manager responsibilities.