Assistant General Manager
About The Position
The Assistant General Manager performs the daily operational practices of running the car wash facility and providing excellent customer service. Following direction from the Site Manager, this role implements workflow procedures, supervises employees during day-to-day tasks, provides customer support in escalated situations, and manages the overall workplace workflow. The Assistant General Manager fills in for the Site Manager (GM) when needed, makes decisions, holds meetings, and provides accountability. The role also includes customer-facing car wash duties, facility cleaning and organization, and ensuring that company policies and safety procedures are followed. Employees may be asked to perform other reasonable tasks beyond those listed. The position is full-time or part-time, with a stated pay range of $18.00–$20.00 per hour, and is based at the Buckeye Express Car Wash location in Mansfield, Ohio.
Requirements
- High school education level.
- Ability to display a courteous and professional attitude.
- Excellent customer service skills.
- Ability to work flexible hours, including evenings and weekends.
- Ability to stand for long periods.
- Ability to lift items of moderate weight.
- Ability to work outdoors and perform effectively in all weather conditions.
- Ability to interact ethically with employees and customers.
- Excellent written and oral communication and interpersonal skills.
- Ability to handle the physical demands of the job.
- Ability to follow directions and correctly implement tasks.
- Ability to observe safety precautions in wet and potentially hazardous car wash conditions.
Responsibilities
- Schedule and coordinate meetings; conduct employee performance reviews.
- Develop customer relationships and address customer and employee concerns, including escalated issues and conflicts.
- Participate in recruitment and dismissal processes.
- Resolve workplace problems and develop strategies to improve efficiency and achieve goals.
- Handle email and phone correspondence and liaise among managers, customers, and employees.
- Provide direction to staff, supervise employees, and assist with their tasks as necessary.
- Monitor spending patterns and budget.
- Fill in for the Site Manager (GM) during absences; make executive decisions, hold meetings, and provide accountability.
- Organize shift schedules; monitor attendance, tardiness, and time off; and assign duties based on employees’ roles and skills.
- Manage employee requests and transgressions and train new and current team members.
- Adhere to company policies and health, safety, and employment standards.
- Balance cash drawers and prepare cash deposits.
- Greet customers, explain available wash services, and take and process wash payments.
- Clean and organize the facility and keep equipment and supplies in their appropriate places.
- Assist customers with the car wash process and move or direct vehicles into the express wash tunnel, ensuring drivers follow the directions given.
- Visually inspect vehicles to confirm their condition before they enter the wash area.
- Ensure vacuums are unclogged, trash cans are emptied, and hoses are properly hung.
- Carry out assigned tasks with urgency and coordinate appropriately with customers, the home office, and teammates.
- Perform other duties as requested.
Benefits
- Competitive pay and opportunity to earn a monthly bonus.
- Free car washes.
- Paid time off.
- Continuing education reimbursement up to $2,500 annually.
- Flexible schedules and work-life balance.
- $200 referral bonus for referring a friend.
- Paid training and career path development.
- Free uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
