Assistant General Manager

Animal House Wilmington • Wilmington, NC

8d

About The Position

Animal House Wilmington is seeking a full-time Assistant General Manager to help lead its pet resort. Working alongside the Resort Manager, this role supports daily operations, staff leadership, customer service, facility safety and cleanliness, inventory, pet care coordination, event planning, marketing, and administrative and financial tasks. The position is suited to someone who enjoys animals, customer service, and leading a team in a fast-paced, pet-friendly environment. Pay starts at $21.00 per hour.

Requirements

• Passion for animals and comfort working with a variety of pets and understanding their needs.
• Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Proactive problem-solving skills and ability to respond to unexpected situations.
• Collaborative mindset and positive attitude toward teamwork.
• Interest in professional advancement in a dynamic environment.

Responsibilities

• Assist the Resort Manager with daily schedules, staff assignments, and efficient facility operations.
• Assist with hiring, training, and mentoring team members, foster a positive work environment, conduct performance evaluations, and support staff development.
• Engage with pet owners, address their needs, and resolve issues while ensuring clients feel valued and pets are treated with care and respect.
• Oversee facility cleanliness and safety, including play areas, kennels, and grooming stations; ensure compliance with health and safety standards and address concerns promptly.
• Track supplies and equipment, manage vendor relationships, place orders, and monitor inventory levels.
• Coordinate with the team to ensure appropriate care for pets attending daycare, boarding, or grooming; create individualized care plans for pets with specific needs and maintain consistency across shifts.
• Help organize special events, promotions, and themed days; collaborate with the marketing team to promote events and attract customers.
• Help manage payroll, scheduling, and reporting, and support the manager with budgeting and financial tracking.
• Perform other duties that may be modified, expanded, or reduced as company needs evolve.

Benefits

• Discounted daycare and boarding for team members' dogs.
• Medical, vision, and dental plans for full-time employees.
• 401(k) for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed