Ocean Ave - Assistant General Manager

Philz Coffee•San Francisco, CA

About The Position

Philz Assistant General Managers partner with the General Manager to create a store environment that embodies Philz culture and provides exceptional customer service in a welcoming, inclusive setting. They coach a team, execute company initiatives, drive financial results, and support store operations while representing Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. In partnership with the Store Leader, the Assistant General Manager oversees a mission-driven, values-based team-member culture, helps maintain compliance with company policies and procedures, evaluates staffing needs, and assists with interviewing. This role promotes an exemplary customer experience, models strong customer connections, coaches team members on service standards, and develops an understanding of store performance to improve operations and achieve financial goals. Prior barista experience is not required; Philz will provide training. The role requires a Food Manager certification from prior work experience or successful completion of Philz Coffee’s certification within the first 30 days of employment.

Requirements

At least 3 years of experience in a retail or customer service environment.
Strong communication skills.
Ability to manage a fast-paced environment while maintaining a positive attitude.
Strong leadership skills and the ability to coach others.
Either hold a Food Manager certification earned through prior work experience or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.

Responsibilities

Partner with the General Manager to create a store environment that authentically embodies Philz culture.
Coach team members to provide exceptional customer service and create a welcoming, inclusive environment for customers and staff.
Partner with the General Manager to execute company initiatives, drive financial results, and support store operations.
Oversee a mission-driven, values-based team-member culture in partnership with the Store Leader.
Stay up to date on Philz policies and procedures to support a legally compliant and safe team-member experience.
Evaluate staffing levels for Baristas and Team Leads and assist with interviewing to ensure appropriate staffing.
Build a community focused on providing an exemplary customer experience.
Model exceptional customer connections, uphold store service standards, and coach team members to meet expectations.
Develop an understanding of store performance to drive improvements and achieve financial goals.