Manager, Ocean Import

DSV • Itasca, IL

2d • $87,000 - $108,000

About The Position

The Ocean Import Manager oversees the ocean importation of goods, ensuring efficient, timely delivery and regulatory compliance. The role manages customer, vendor, and service-provider relationships to deliver high-quality service and improve operational efficiency. It supervises ocean import coordinators and support staff, collaborates across logistics, finance, and operations, and monitors performance to identify opportunities for improvement.

Requirements

• Five years of experience in freight forwarding, logistics, or a related field is preferred.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong analytical and problem-solving skills, including the ability to work in a fast-paced environment.
• Leadership and communication skills to manage and motivate a team.
• Knowledge of logistics, supply chain management, and ocean freight principles.
• Experience with logistics and ocean cargo management systems.

Nice To Haves

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Prior experience in ocean imports and supervisory roles.
• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules.

Responsibilities

• Manage ocean imports, including carrier selection, booking, and transportation.
• Collaborate with logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
• Respond to and resolve customer inquiries promptly.
• Ensure compliance with applicable customs regulations, trade laws, and other relevant requirements.
• Stay current on ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and implement process improvements to reduce costs and increase customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and improvement opportunities.
• Supervise a team of ocean import coordinators and support staff.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible and health spending accounts.
• Short- and long-term disability coverage.
• Wellness resources.
• 401(k) plan with company matching contributions up to 5%.
• Paid time off.
• Paid holidays and additional floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed