Ocean Import Manager

DSV•Atlanta, GA

About The Position

The Ocean Import Manager oversees the importation of goods by ocean, ensuring efficient and timely delivery while maintaining compliance with regulations. The role manages relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency. It supervises ocean import coordinators and support staff, collaborates with internal departments, and monitors operational performance. The position is based in Atlanta, Georgia, in DSV’s Air & Sea division.

Requirements

Five years of experience in freight forwarding, logistics, or a related field is preferred.
Fluency in English is required.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Experience with logistics and ocean cargo management systems.
Strong analytical and problem-solving skills, including the ability to work in a fast-paced environment.
Excellent leadership and communication skills to manage and motivate a team.
In-depth knowledge of logistics, supply chain management, and ocean freight principles.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
Prior experience in ocean imports and supervisory roles is highly desirable.
Familiarity with ocean freight regulations, customs requirements, and export controls.
Knowledge of shipping routes and schedules.

Responsibilities

Manage and oversee ocean importation, including carrier selection, booking, and transportation.
Collaborate with logistics, finance, operations, and other internal departments to ensure seamless service delivery.
Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
Address and resolve customer inquiries promptly.
Ensure compliance with customs regulations, trade laws, and other relevant requirements.
Stay updated on ocean freight regulations and import controls.
Develop and implement policies and procedures to improve efficiency and service quality.
Identify and execute process improvements to reduce costs and enhance customer satisfaction.
Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
Analyze performance data to identify trends and opportunities for improvement.
Supervise a team of ocean import coordinators and support staff.