Assistant General Manager

Advance Stores Company•Austin, TX

13d

About The Position

The Assistant General Manager supports store sales, customer service, and operations. The role includes reviewing and analyzing profit and loss statements, delivering a GAS3 selling experience to DIY and DIFM customers, and achieving personal and store sales and service objectives. The Assistant General Manager manages DIY services such as battery installation and testing and wiper installation, and helps maintain customer-service and operational standards. The position also carries manager-on-duty responsibilities, including coaching, floor and phone management, assigning and completing tasks, safety, and opening and closing duties. The role participates in the weekly scheduling process. The position requires effective communication, the ability to build relationships, and the ability to inspect work, hold others accountable, and provide inspiring feedback. The employee must be able to work an assortment of days, evenings, and weekends as needed. The role is usually performed indoors, with occasional outdoor work and exposure to various workplace hazards. It involves frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds. The position is eligible for sales commission based on individual or store performance. The employer states that it is an equal opportunity employer and complies with applicable federal, state, and local laws.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
ASE P2 certification or equivalent ASE readiness.
Ability to communicate effectively and build strong relationships with customers, peers, and upper management.
Ability to speak and write English.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Working knowledge of automotive systems.
Microsoft PowerPoint skills.

Responsibilities

Review and analyze profit and loss statements and other business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards, including promptly handling product and operational complaints.
Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Participate in the weekly scheduling process.
Execute and train advanced solution, project, and product quality recommendations.
Source parts from multiple channels, including special orders, FDO, and second sources.
Execute and train store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Inspect work quality, hold others accountable, and provide feedback.