Assistant General Manager

Aqua-Tots Swim School•West Falls Church, VA

6d•$50,000 - $57,000

About The Position

The Assistant General Manager at Aqua-Tots Swim School helps lead team development, customer experience, sales growth, and daily operations so families receive swim lessons in a safe and welcoming environment. The role partners with the General Manager to oversee school operations, maintain facility and brand standards, support the Front Desk and Aquatics teams, and contribute to school performance. The successful candidate is welcoming and enthusiastic and demonstrates Aqua-Tots’ Core Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold. This is a full-time position in Falls Church, Virginia, with a stated pay range of $50,000–$57,000 per year and eligibility for monthly bonuses. Flexible availability is required, including afternoons, evenings, and weekends, to meet the needs of the school and season. High school diploma or GED is required; a bachelor’s degree is preferred. CPR certification and a Certified Pool Operator (CPO) license are required or must be obtained, with training provided.

Requirements

At least 1 year of management experience.
Strong customer service and people leadership skills.
Flexible availability to meet the needs of the school, including afternoons, evenings, and weekends.
High school diploma or GED.
CPR certification and Certified Pool Operator (CPO) license, or willingness to obtain them with training provided.
Ability to build teams, solve problems, and create positive experiences.

Nice To Haves

Management experience in operations, hospitality, education, or retail is preferred.
Bachelor’s degree preferred.

Responsibilities

Partner with the General Manager to oversee daily school operations and maintain facility and brand standards.
Help ensure the pool, deck, and front office operate smoothly.
Lead and support Front Desk teammates and Aquatic leadership to promote consistent service, communication, and team accountability.
Support customer engagement by educating families about the Aqua-Tots Learn to Swim program and assisting with enrollment conversations.
Help ensure a positive experience for every family.
Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.
Assist with hiring, training, mentoring, and evaluating teammates.
Help maintain a positive, high-performing team culture.
Monitor swim lesson quality, customer interactions, and facility standards to ensure consistency with the Aqua-Tots brand and experience.
Assist the General Manager with tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.