Assistant General Manager - Cafe New Venue Opening New York

Tao Group Hospitality•New York, NY

1d•$85,000 - $95,000•Onsite

About The Position

The Café Assistant General Manager assists the General Manager in overseeing the daily operations of a café within a five-star luxury hotel. The role supports exceptional guest service, efficient operations, and consistent food and beverage quality while leading and developing front-of-house employees, maintaining elevated hospitality standards, managing labor and financial performance, and delivering a seamless, personalized guest experience. The position interacts courteously with guests, employees, hotel partners, and supervisors. The role is for a new Tao Group Hospitality concept opening at a five-star hotel on Park Avenue in Manhattan’s NoMad district in early 2027.

Requirements

At least 5 years of hospitality experience as an Assistant General Manager, Café Manager, Restaurant Manager, or senior manager in a high-volume café, upscale food and beverage operation, or luxury hotel setting.
Strong guest service foundation, coaching and team-building ability, problem-solving skills, and leadership skills.
Organization, self-motivation, proactivity, and strong attention to detail.
Proficiency with computers, Microsoft products, POS systems, and technology.
Ability to write, read, and communicate verbally.
Ability to maintain positive energy throughout the day and print legibly for team members, management, and guests.
Ability to stand for extended periods, move quickly, and push and lift up to 75 lbs. with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality and work in a fast-paced, busy, somewhat stressful environment.
Completion of Tao Group Hospitality Assistant General Manager Training Program and training in PCI/DSS, Alcohol Awareness, Food Handling, and Gaming Registration where applicable.

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business, or a related area, or equivalent work experience.
Demonstrated financial acumen with Profit & Loss statements and labor models.

Responsibilities

Maintain professional appearance standards in accordance with the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate guest needs, delivering personalized and efficient service consistent with five-star luxury hotel standards.
Oversee daily café operations, including counter and food and beverage service, order accuracy, and service efficiency.
Maintain cleanliness, organization, and presentation of the café, service counters, seating areas, and surrounding spaces.
Assist with interviewing, hiring, onboarding, and training employees.
Manage employee scheduling and labor, and support front-of-house employee growth and development.
Work with the General Manager on performance reviews and provide ongoing employee feedback.
Ensure quality, safety, beverage recipe accuracy, operational efficiency, and profitability.
Use operational systems, including payroll, scheduling, and point-of-sale systems.
Regulate management-level POS functions, including refunds, discounts, and cash handling.
Participate in reviewing the café’s monthly Profit & Loss statement and monitor labor, inventory, and operating expenses.
Ensure compliance with Department of Health standards, food safety regulations, sanitation procedures, applicable laws, and company policies.
Coach and develop employees through clear service expectations, ongoing training, and a culture of hospitality excellence.
Maintain a visible service presence, recognize guests, anticipate needs, and address service opportunities.
Ensure café equipment is maintained and in good working order, and assist with repair or replacement of damaged equipment, furniture, and supplies.
Ensure employees follow service standards, operating procedures, and food and beverage preparation guidelines.
Maintain in-depth knowledge of food and beverage menus, including coffee, espresso, specialty beverages, pastries, and other café offerings.
Monitor product availability, inventory, and stocking of food, beverages, and supplies.
Ensure consistent product presentation, portion control, recipes, and quality standards.
Resolve guest and employee concerns promptly and professionally, using sound judgment and effective service recovery.
Ensure accurate end-of-shift financial reconciliation, including cash handling and POS transactions.
Know the job duties of supervised employees and assist with daily service responsibilities as needed.
Communicate with heart-of-house employees and hotel departments to coordinate seamless service and operations.
Ensure completion of company opening and closing procedures.
Lead daily team meetings about operational updates, service expectations, and guest experience priorities.
Demonstrate knowledge of Tao Group Hospitality, its partners, and the luxury hotel environment.
Collaborate with hotel leadership and departments to maintain five-star service standards and a cohesive guest experience.
Attend required training sessions, departmental meetings, and operational meetings.
Learn through listening and observation, share knowledge, and lead by example.
Maintain a positive and professional attitude, work as part of a team, and support fellow team members.
Complete additional tasks as assigned.