Assistant General Manager

Square One Concepts • Scottsdale, AZ

8d

About The Position

Bourbon & Bones Old Town is seeking an experienced Assistant General Manager to help deliver exceptional service and dining experiences. This hands-on leadership role supports the General Manager in overseeing daily restaurant operations, developing a high-performing team, maintaining operational excellence, and driving financial results. The ideal candidate has experience in upscale dining, fine dining, or high-volume steakhouse operations and is committed to elevated hospitality, attention to detail, strong service standards, and memorable guest experiences.

The Assistant General Manager assists with staff hiring, training, scheduling, performance evaluations, and employee discipline in accordance with restaurant policy. The role also supports guest relations, financial performance, cost control, regulatory compliance, and a safe, respectful workplace.

Requirements

• Minimum of 3–5 years of restaurant management experience.
• At least 10 years of management experience, including 3 years in a General Manager role.
• Must be at least 18 years old.
• Proven success managing restaurant operations, including staff management, financial performance, and guest satisfaction.
• Strong leadership and interpersonal skills to motivate and inspire a team.
• Exceptional customer service and communication skills, including the ability to engage guests and resolve issues effectively.
• Proficiency in financial analysis, budgeting, and cost control.
• Strong attention to detail and excellent organizational and time-management abilities.
• Ability to thrive in a fast-paced, high-pressure environment and make sound decisions quickly.
• In-depth knowledge of food and beverage industry trends, best practices, and regulations.
• Excellent communication and time-management skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid Food Handlers Certification.
• Alcohol Service Licensing or certification.
• Ability to work late nights and unpredictable hours.
• Ability to stand for prolonged periods and work in a kitchen environment with exposure to extreme heat, steam, and cold.
• Ability to lift up to 50 pounds at times.
• Manual dexterity to cut and chop foods and perform related tasks.

Nice To Haves

• Previous experience as an Assistant General Manager, Restaurant Manager, or in an equivalent leadership role.
• Experience in fine dining or upscale steakhouse establishments.
• Sommelier Level 1 or equivalent.
• Culinary degree or equivalent certification.

Responsibilities

• Assist the General Manager in overseeing daily restaurant operations.
• Hire and train restaurant staff, organize staff schedules, conduct timely and constructive performance evaluations, and handle discipline and termination in accordance with restaurant policy.
• Deliver personalized guest experiences consistent with upscale steakhouse standards and build relationships with guests and VIP clientele.
• Resolve guest complaints and service recovery opportunities professionally.
• Maintain management presence and engagement throughout every shift.
• Maintain elevated standards of hospitality, professionalism, and service execution.
• Assist in achieving sales, profitability, and operational goals.
• Monitor labor, food, and beverage costs and other controllable expenses.
• Review sales trends and identify opportunities to improve performance.
• Assist with budget management and financial reporting.
• Ensure proper cash handling, POS procedures, and financial controls.
• Identify opportunities to increase revenue, improve efficiency, and maximize profitability.
• Ensure compliance with federal, state, and local health and safety regulations, as well as food handling, sanitation, and alcohol service standards.
• Ensure proper food storage, temperature controls, and cleanliness.
• Maintain compliance with company policies and employment practices.
• Promote a safe and respectful workplace for employees and guests.

Benefits

• PTO
• Dining discounts: 50% off meals at Cold Beers & Cheeseburgers and 25% off meals at Bourbon & Bones.
• Corporate shoe program through Shoes for Crews and Skechers.
• Competitive pay.
• Flexible scheduling.
• 401(k).
• Full-time employees are eligible for medical and prescription coverage, dental and vision coverage, a Health Savings Account (HSA), a wellness program, and a discount pet care plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed