Assistant General Manager

Hilton Garden Inn West Little Rock•Little Rock, AR

15d

About The Position

The Assistant General Manager helps the General Manager ensure the hotel's day-to-day business operations run smoothly. This role is one of two key management positions responsible for property operations and team-member management, with a focus on staff support, guest needs, effective communication, and turning operational issues into positive opportunities. The role provides hands-on support for front office operations and may supervise staff across multiple departments. Raines Co. is a family-owned, integrated hotel development, management, and investment company established in 1988. It operates and owns leading hotel brands and boutique hotels and describes its culture as family-oriented, emphasizing relationships with associates, partners, and local communities. A pre-employment background check is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is a summary and may not include all duties or qualifications required now or in the future.

Requirements

Prior experience as an Assistant General Manager, Front Office Manager, or Operations Manager.
Proficiency in Microsoft 365 or similar computer applications.
Experience with the brand's property management system (PMS) and point-of-sale systems.
At least a high school diploma, GED, or equivalent.
Successful completion of a pre-employment background check.

Nice To Haves

Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major.

Responsibilities

Oversee day-to-day hotel operations and staff assignments, and assist the General Manager with developing and communicating departmental strategies and goals.
Communicate and enforce company policies and procedures.
Recommend or initiate salary, disciplinary, and other staffing or human-resources actions in accordance with company rules and policies.
Alert the General Manager to potential issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their jobs effectively.
Supervise staff in multiple departments as needed.
Use company-wide tools, systems, and applications.
Provide hands-on support for front office operations.
Ensure accounts receivable are updated and invoices are sent and reconciled weekly.
Follow up on customer payments, ensure proper account credit, and promptly escalate non-payment issues.
Oversee front office, revenue, and reservation functions to support superior guest service, security of monies and credit-card transactions, protection of guest information, and achievement of established goals.
Maintain a safe and secure environment for guests, employees, and hotel assets.
Respond to guest inquiries, including complaints.
Report incidents to appropriate parties, including HR, Insurance, and RDO, as applicable.
Maintain a proactive human-resources function covering employee relations, training and development, wage and benefit administration, and compliance with policies, procedures, and labor regulations.
Recommend capital improvements to enhance company assets and brand loyalty.