Assistant General Manager

Troon • Banning, CA

15d • Onsite

About The Position

Sun Lakes Country Club in Banning, California, is seeking an Assistant General Manager to support the General Manager in leading the day-to-day operation of the Club and community. The role involves substantial interaction with the Association Board of Directors, committees, residents, guests, contractors, vendors, outside groups, employees, and city staff. The Assistant General Manager helps fulfill Troon’s management agreement and advance the Board’s goals and objectives.

The Assistant General Manager supports leadership and oversight of Club and community operations, including personnel, contractors, facilities, golf course maintenance, golf shop, cart barn, dining room, lounge, and banquet services. The role also assists with budgeting, financial reporting, operating controls, Board communications, and resident concerns. As directed by the General Manager, the position may manage sub-association operations and serve as Community Manager for Lakeside Community Association, Lakeside II Community Association, and Fairway Villas Community Association.

The position requires a bachelor’s degree in a related field or equivalent experience, at least three years of management experience, and a CCAM and/or PCAM designation. Work takes place in office, indoor club, and outdoor course settings. Hours may include evenings, weekends, and holidays based on Club events and business needs. The annual pay range is $100,000–$115,000, with actual pay based on experience, education, and responsibilities.

Requirements

• Bachelor’s degree from an accredited four-year college or university, with coursework related to hospitality, club management, or property management, or equivalent experience.
• Minimum of three years of experience in a management position.
• CCAM and/or PCAM designation.
• Valid driver’s license, current proof of automobile insurance, and an acceptable DMV record.
• Knowledge of budgeting and finance.
• Ability to interpret, understand, and follow homeowner association CC&Rs, bylaws, and contracts.
• Ability to apply principles, practices, and objectives of recreation, administration, and management.
• Knowledge of building and grounds maintenance requirements and community association development.
• Knowledge of personnel development and administration, including establishing work standards, motivating staff, and evaluating performance.
• Ability to prepare and supervise records and reports, research problems, and prepare written recommendations.
• Strong written and verbal communication skills in English.
• Sound judgment and discretion when handling confidential information.
• Ability to manage multiple concurrent tasks and frequent interruptions.

Responsibilities

• Assist the General Manager in implementing Board policy and directives within the management agreement.
• Assist in supervising on-site personnel and overseeing contractors providing community services.
• Assist with hiring, coaching, discipline, and performance evaluations.
• Assist in preparing schedules and setting priorities for routine and special work projects.
• Assist in directing Club operations, including golf course maintenance, the golf shop, cart barn, dining room, lounge, and banquet services.
• Survey the golf course and Club facilities periodically to ensure they are neat, attractive, and well maintained.
• Oversee implementation of Association policies governing use of the golf course and food and beverage facilities, and recommend facility improvements or additions.
• Assist in preparing annual budget estimates for Board review and approval.
• Assist in reporting monthly Association financial results and distributing financial data to the Board of Directors.
• Administer community functions within the approved operating budget and advise the Board of significant operational problems or deviations from plan.
• Assist in analyzing financial reports, coordinating input from professional advisors, advising the Board on major expenditures, establishing budget controls, and preparing budget recommendations.
• Serve as a liaison between the Board of Directors and residents to carry out established policies and address resident concerns.
• As directed by the General Manager, manage sub-association operations and serve as Community Manager for Lakeside Community Association, Lakeside II Community Association, and Fairway Villas Community Association.
• Conduct business according to high personal, professional, and ethical standards consistent with Troon’s hospitality and service standards.
• Follow safety precautions, policies, and standard operating procedures.
• Participate in meetings and work groups to coordinate activities, resolve problems, obtain approvals, and stay current on developments, requirements, policies, and regulatory guidelines.
• Perform special projects and other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for eligible Associates age 19 and older.
• Paid time off and leaves of absence, subject to applicable law and eligibility criteria.
• Eligibility for bonuses, commissions, service charge, and employee meals.
• Career growth and professional development opportunities across Troon’s clubs and communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager